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9.0.4 Anyone reporting customer changes during admin create order?
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Joe Payne2  
#1 Posted : Tuesday, November 9, 2021 2:22:02 PM(UTC)
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We're seeing intermittent issues when creating orders via the admin.

When we move from the items page to the address page, suddenly we're looking at a completely different shopper than what we picked when we started the order.

Usual flow has been:
Create customer in People/Users
Edit new user
Click to basket tab
Click Create Order button
Search for item
Add item to basket
Hit next to see address page

It's at that point, now the user is not the user we just created.

We can't pin down what the relationship is. Could be a previous user we just edited. Could be the user from an order we just viewed. We're not sure yet.

Anyone else reporting similar?
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shaharyar  
#2 Posted : Wednesday, November 10, 2021 5:29:10 AM(UTC)
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I did a test but wasn't able to reproduce the issue. Maybe there are other steps included when you encountered the issue.
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Joe Payne2  
#3 Posted : Wednesday, November 10, 2021 7:46:58 AM(UTC)
Joe Payne2

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Thanks for checking. No other reports of this issue?

I agree with you. There has to be another step somewhere we do not realize is causing the problem. We'll keep researching it.
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Katie S  
#4 Posted : Wednesday, November 10, 2021 12:28:31 PM(UTC)
Katie S

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Hey Joe,

I was just going to offer a suggestion. From the main Order Manager page, there is a "Create Order" button. This allows you to bypass the steps to create a new user. The first part allows you to search for an existing user, or you click Next to create the account during the admin checkout process. It should be a little easier to do this instead of creating the user record. During the checkout, there is an option to set a password as well.

I searched through the 9.0.4 - 9.0.5 change logs last night and found a few admin order issues that were fixed, but nothing related to this particular issue.

Hope this helps,

Katie
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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