logo
Welcome to our new AbleCommerce forums. As a guest, you may view the information here. To post to this forum, you must have a registered account with us, either as a new user evaluating AbleCommerce or an existing user of the application. For all questions related to the older version of Gold and earlier, please go to AbleCommerce Gold forum. Please use your AbleCommerce username and password to Login. New Registrations are disabled.

Notification

Icon
Error
9.0.4 Anyone reporting customer changes during admin create order?
Options
Go to last post Go to first unread
Previous Topic Next Topic
Joe Payne2  
#1 Posted : Tuesday, November 9, 2021 2:22:02 PM(UTC)
Joe Payne2

Rank: Advanced Member

Groups: HelpDesk, Developers
Joined: 11/9/2018(UTC)
Posts: 564

Thanks: 122 times
Was thanked: 26 time(s) in 25 post(s)
We're seeing intermittent issues when creating orders via the admin.

When we move from the items page to the address page, suddenly we're looking at a completely different shopper than what we picked when we started the order.

Usual flow has been:
Create customer in People/Users
Edit new user
Click to basket tab
Click Create Order button
Search for item
Add item to basket
Hit next to see address page

It's at that point, now the user is not the user we just created.

We can't pin down what the relationship is. Could be a previous user we just edited. Could be the user from an order we just viewed. We're not sure yet.

Anyone else reporting similar?
Back to top

Wanna join the discussion?! Login to your AbleCommerce Forums forum account. New Registrations are disabled.
Back to top  
shaharyar  
#2 Posted : Wednesday, November 10, 2021 5:29:10 AM(UTC)
shaharyar

Rank: Advanced Member

Groups: Admin, Developers, Registered, HelpDesk, Authorized User
Joined: 10/5/2018(UTC)
Posts: 704

Thanks: 5 times
Was thanked: 113 time(s) in 112 post(s)
I did a test but wasn't able to reproduce the issue. Maybe there are other steps included when you encountered the issue.
Back to top
Joe Payne2  
#3 Posted : Wednesday, November 10, 2021 7:46:58 AM(UTC)
Joe Payne2

Rank: Advanced Member

Groups: HelpDesk, Developers
Joined: 11/9/2018(UTC)
Posts: 564

Thanks: 122 times
Was thanked: 26 time(s) in 25 post(s)
Thanks for checking. No other reports of this issue?

I agree with you. There has to be another step somewhere we do not realize is causing the problem. We'll keep researching it.
Back to top
Katie S  
#4 Posted : Wednesday, November 10, 2021 12:28:31 PM(UTC)
Katie S

Rank: Advanced Member

Groups: System, Administrators, Developers, Registered, HelpDesk
Joined: 10/29/2018(UTC)
Posts: 472

Thanks: 4 times
Was thanked: 34 time(s) in 33 post(s)
Hey Joe,

I was just going to offer a suggestion. From the main Order Manager page, there is a "Create Order" button. This allows you to bypass the steps to create a new user. The first part allows you to search for an existing user, or you click Next to create the account during the admin checkout process. It should be a little easier to do this instead of creating the user record. During the checkout, there is an option to set a password as well.

I searched through the 9.0.4 - 9.0.5 change logs last night and found a few admin order issues that were fixed, but nothing related to this particular issue.

Hope this helps,

Katie
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
Back to top
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Privacy Policy | Powered by YAF.NET 2.2.4.14 | YAF.NET © 2003-2024, Yet Another Forum.NET
This page was generated in 0.180 seconds.