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Orphaned product throws error store side
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judy at Web2Market  
#1 Posted : Monday, June 3, 2024 7:49:25 AM(UTC)
judy at Web2Market

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We have seen this on several sites and the merchant should have products assigned to a category, but when they don't the More Category Items on the product page throws an error. We always have to change to code to check for null category.
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Katie S  
#2 Posted : Monday, June 3, 2024 10:31:50 AM(UTC)
Katie S

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Hi Judy,

We've had a report for to correct issues like this. You can have the client go to Reports > System > Orphaned Items to remove or find products, links, categories, or images.

I'd be more interested in finding out how they managed to get products into the system without a category assignment. We should fix that instead. In order for the catalog to work properly, all products need to be assigned to a category.

Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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judy at Web2Market  
#3 Posted : Tuesday, June 4, 2024 9:42:34 AM(UTC)
judy at Web2Market

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I'm not sure how it happened on this site because their data comes from a custom import.I have seen orphaned products happen on at least one site after they changed the product's categories in the admin, but have never been able to figure out why. I think I might have reported it in the past.
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Katie S  
#4 Posted : Tuesday, June 4, 2024 11:15:14 AM(UTC)
Katie S

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A custom import could be the cause. I would suggest that they view the Orphaned items report after doing an import to validate the data being added.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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