logo
Welcome to our new AbleCommerce forums. As a guest, you may view the information here. To post to this forum, you must have a registered account with us, either as a new user evaluating AbleCommerce or an existing user of the application. For all questions related to the older version of Gold and earlier, please go to AbleCommerce Gold forum. Please use your AbleCommerce username and password to Login. New Registrations are disabled.

Notification

Icon
Error
Orphaned product throws error store side
Options
Go to last post Go to first unread
Previous Topic Next Topic
judy at Web2Market  
#1 Posted : Monday, June 3, 2024 7:49:25 AM(UTC)
judy at Web2Market

Rank: Advanced Member

Groups: Developers
Joined: 11/7/2018(UTC)
Posts: 303

Thanks: 21 times
Was thanked: 5 time(s) in 5 post(s)
We have seen this on several sites and the merchant should have products assigned to a category, but when they don't the More Category Items on the product page throws an error. We always have to change to code to check for null category.
Back to top

Wanna join the discussion?! Login to your AbleCommerce Forums forum account. New Registrations are disabled.
Back to top  
Katie S  
#2 Posted : Monday, June 3, 2024 10:31:50 AM(UTC)
Katie S

Rank: Advanced Member

Groups: System, Administrators, Developers, Registered, HelpDesk
Joined: 10/29/2018(UTC)
Posts: 472

Thanks: 4 times
Was thanked: 34 time(s) in 33 post(s)
Hi Judy,

We've had a report for to correct issues like this. You can have the client go to Reports > System > Orphaned Items to remove or find products, links, categories, or images.

I'd be more interested in finding out how they managed to get products into the system without a category assignment. We should fix that instead. In order for the catalog to work properly, all products need to be assigned to a category.

Thanks for your support!

Katie
Secure eCommerce Software and Hosting
Back to top
judy at Web2Market  
#3 Posted : Tuesday, June 4, 2024 9:42:34 AM(UTC)
judy at Web2Market

Rank: Advanced Member

Groups: Developers
Joined: 11/7/2018(UTC)
Posts: 303

Thanks: 21 times
Was thanked: 5 time(s) in 5 post(s)
I'm not sure how it happened on this site because their data comes from a custom import.I have seen orphaned products happen on at least one site after they changed the product's categories in the admin, but have never been able to figure out why. I think I might have reported it in the past.
Back to top
Katie S  
#4 Posted : Tuesday, June 4, 2024 11:15:14 AM(UTC)
Katie S

Rank: Advanced Member

Groups: System, Administrators, Developers, Registered, HelpDesk
Joined: 10/29/2018(UTC)
Posts: 472

Thanks: 4 times
Was thanked: 34 time(s) in 33 post(s)
A custom import could be the cause. I would suggest that they view the Orphaned items report after doing an import to validate the data being added.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
Back to top
Users browsing this topic
Guest (2)
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Privacy Policy | Powered by YAF.NET 2.2.4.14 | YAF.NET © 2003-2024, Yet Another Forum.NET
This page was generated in 0.164 seconds.