On a scale of 1 to 10, 10 being absolute perfect, I will give our launch an 8, that does not mean that there are no issues, we are trying to resolve them, one by one.

But I'm going to give Ablecommerce an "A-" for their platform, but unfortunately, I must rate support a "C-".

We need support, we can't have support pick and choose what questions they wish to answer. This is very common on this forum. I am in constant contact with many people outside this forum and this is one of the biggest complaints, so I'm now bringing it up to your attention.

At the very least, common courtesy, reply to people's posts even with a " we don't know what's going on and not sure on how to proceed", at least that will show interest with the people who are spending money using this platform.

Please take this constructive criticism positively. I really like this software, and so do many others, but support could use a bit of improvement.

Thank you for letting me share my thoughts.
-Ray

Your software exceeds my expectations, we can all work with support together. I don't want you to feel that I'm picking on you guys, others have voiced their concerns as well. I know resources are limited, but just a simple acknowledgment here and there, I believe will go a very long way. And it's not only my posts, is so many others as well, they get frustrated.

Thank you

Update: you really need to get somebody who really understands the software, to write a very big and thick book, this will go such a long way.

Edited by user Tuesday, October 26, 2021 3:10:10 PM(UTC)  | Reason: Not specified

Hi Katie,

I am slightly aware of some of the issues that you have experienced this year. It has been a rough year for numerous people, it is difficult when you lose people. Katie, I love this software, it's underrated.

My people have only been on the system for less than a week, they love it, they love how clean the backend is. I have been held hostage by MI9 for the last couple of years, next month my attorney will be sending them a letter basically kissing them goodbye. You have no idea how many shopping carts, including Magento 2 I have gone through.

I'm doing this for four more years, and then I'm going to retire, I hope then that my only difficult choices will be, do I want a latte or cappuccino to start my day? I am so tired of the stress, 32 years, over 25 million customers online, trust me, I am tired. This does not include the hundreds of handicap animals, mostly cats, that have been in my care, but that actually is a blessing.

Please don't ever mistake anything I say as being critical to your software, I know sometimes I do not choose the proper words. I really like this software, and I think more people should be introduced to it.

Thank you for your support,
-Ray