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#1 Posted : Wednesday, July 22, 2020 7:54:34 AM(UTC)

Rank: Member

Groups: Authorized User, Developers, Registered
Joined: 4/17/2019(UTC)
Posts: 29

I upgraded a Gold R12 site.
Their checkout settings are "Always create order even if payment fails".
Their Payment Gateway is set to Authorize and Capture.
On the Gold R12 site when the credit card authorization failed the user was redirected to the Receipt Page with a "Pay Now" button.
The new site shows Payment Status Pending but doesn't give the user an opportunity to re-enter a payment.
The only way they can get the Pay Now button to show up is to manually void the payment via the Admin. Then it shows on the My Order page.
This is a big problem because their customers don't realize that there's a problem and more importantly don't have a way to enter another payment without Admin intervention.
What would be the best way to remedy this problem?

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#2 Posted : Monday, August 3, 2020 8:46:09 AM(UTC)

Rank: Administration

Groups: Admin, Administrators, HelpDesk, System, Authorized User, Developers, Registered
Joined: 10/5/2018(UTC)
Posts: 64

Thanks: 5 times
Was thanked: 8 time(s) in 7 post(s)
Thanks for reporting this, we are looking into it.
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