logo
Welcome to our new AbleCommerce forums. As a guest, you may view the information here. To post to this forum, you must have a registered account with us, either as a new user evaluating AbleCommerce or an existing user of the application. For all questions related to the older version of Gold and earlier, please go to AbleCommerce Gold forum. Please use your AbleCommerce username and password to Login. New Registrations are disabled.

Notification

Icon
Error
Pay Now on Receipt Page - Not showing until payment is manually voided.
Options
Go to last post Go to first unread
Previous Topic Next Topic
jdepoy24549696  
#1 Posted : Wednesday, July 22, 2020 7:54:34 AM(UTC)
jdepoy24549696

Rank: Advanced Member

Groups: Authorized User, Developers, Registered
Joined: 4/17/2019(UTC)
Posts: 80
I upgraded a Gold R12 site.
Their checkout settings are "Always create order even if payment fails".
Their Payment Gateway is set to Authorize and Capture.
On the Gold R12 site when the credit card authorization failed the user was redirected to the Receipt Page with a "Pay Now" button.
The new site shows Payment Status Pending but doesn't give the user an opportunity to re-enter a payment.
The only way they can get the Pay Now button to show up is to manually void the payment via the Admin. Then it shows on the My Order page.
This is a big problem because their customers don't realize that there's a problem and more importantly don't have a way to enter another payment without Admin intervention.
What would be the best way to remedy this problem?
Back to top

Wanna join the discussion?! Login to your AbleCommerce Forums forum account. New Registrations are disabled.
Back to top  
mazhar  
#2 Posted : Monday, August 3, 2020 8:46:09 AM(UTC)
mazhar

Rank: Administration

Groups: Admin, Administrators, HelpDesk, System, Authorized User, Developers, Registered
Joined: 10/5/2018(UTC)
Posts: 175

Thanks: 8 times
Was thanked: 17 time(s) in 15 post(s)
Thanks for reporting this, we are looking into it.
Back to top
Users browsing this topic
Guest (2)
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Privacy Policy | Powered by YAF.NET 2.2.4.14 | YAF.NET © 2003-2024, Yet Another Forum.NET
This page was generated in 0.158 seconds.