Rank: Newbie
Groups: Authorized User, Developers
Joined: 12/16/2025(UTC)
Posts: 0
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Hi, Katie. We've encountered this error when trying to see the Annual Sales report, it shows nothing on the chart, but the error log shows this: 12/29/2025 8:44:49 AM Error An error has occurred at https://store.centrodyne.../Report/AnnualSalesChart IP ADDRESS: 31.5.93.223 View less Exception: Input string was not in a correct format. Stack Trace: at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal) at System.Number.ParseDecimal(String value, NumberStyles options, NumberFormatInfo numfmt) at System.Convert.ToDecimal(String value) at AbleCommerce.Areas.Admin.Controllers.ReportController.AnnualSalesChart(Int32 startYear, Int32 endYear) in C:\TEMP\WEBSTORE\20251215\AbleCommerce-9.0.11-b9287-WAP\Website\Areas\Admin\Controllers\ReportController.cs:line 354 at lambda_method(Closure , ControllerBase , Object[] ) at System.Web.Mvc.ActionMethodDispatcher.Execute(ControllerBase controller, Object[] parameters) at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c.<BeginInvokeSynchronousActionMethod>b__9_0(IAsyncResult asyncResult, ActionInvocation innerInvokeState) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`2.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End() at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethod(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass11_0.<InvokeActionMethodFilterAsynchronouslyRecursive>b__0() at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass11_2.<InvokeActionMethodFilterAsynchronouslyRecursive>b__2() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass7_0.<BeginInvokeActionMethodWithFilters>b__1(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`1.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End() at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethodWithFilters(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass3_6.<BeginInvokeAction>b__4() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass3_1.<BeginInvokeAction>b__1(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`1.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End() at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeAction(IAsyncResult asyncResult) at System.Web.Mvc.Controller.<>c.<BeginExecuteCore>b__152_1(IAsyncResult asyncResult, ExecuteCoreState innerState) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End() at System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult) at System.Web.Mvc.Controller.<>c.<BeginExecute>b__151_2(IAsyncResult asyncResult, Controller controller) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End() at System.Web.Mvc.Controller.EndExecute(IAsyncResult asyncResult) at System.Web.Mvc.Controller.System.Web.Mvc.Async.IAsyncController.EndExecute(IAsyncResult asyncResult) at System.Web.Mvc.MvcHandler.<>c.<BeginProcessRequest>b__20_1(IAsyncResult asyncResult, ProcessRequestState innerState) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End() at System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult asyncResult) at System.Web.Mvc.MvcHandler.System.Web.IHttpAsyncHandler.EndProcessRequest(IAsyncResult result) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step) at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
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Rank: Advanced Member
Groups: System, Administrators, Developers, Registered, HelpDesk
Joined: 10/29/2018(UTC)
Posts: 503
Thanks: 4 times
Was thanked: 36 time(s) in 35 post(s)
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Hi Michael, I'll have to do some digging to see what's happening in the Report controller. I'm not able to reproduce this on a stock install of AbleCommerce 9.0.11. A couple questions - 1) Is this an upgraded installation? Is so, from what version? 2) What happens when you access the https://store.centrodyne...Admin/Report/AnnualSales page? Do you see any data below the chart? What years are displaying in the drop down? 3) Can you export the data to a CSV? Thanks for your help. |
Thanks for your support!
Katie
Secure eCommerce Software and Hosting |
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