AnnualSalesChart Error

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AnnualSalesChart Error - Clicking on Annual Sales report shows nothing, error log...

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michaelg6167406		#1 Posted : Monday, December 29, 2025 6:51:05 AM(UTC)
Rank: Newbie Groups: Authorized User, Developers Joined: 12/16/2025(UTC) Posts: 0		Hi, Katie. We've encountered this error when trying to see the Annual Sales report, it shows nothing on the chart, but the error log shows this: 12/29/2025 8:44:49 AM Error An error has occurred at https://store.centrodyne.../Report/AnnualSalesChart IP ADDRESS: 31.5.93.223 View less Exception: Input string was not in a correct format. Stack Trace: at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal) at System.Number.ParseDecimal(String value, NumberStyles options, NumberFormatInfo numfmt) at System.Convert.ToDecimal(String value) at AbleCommerce.Areas.Admin.Controllers.ReportController.AnnualSalesChart(Int32 startYear, Int32 endYear) in C:\TEMP\WEBSTORE\20251215\AbleCommerce-9.0.11-b9287-WAP\Website\Areas\Admin\Controllers\ReportController.cs:line 354 at lambda_method(Closure , ControllerBase , Object[] ) at System.Web.Mvc.ActionMethodDispatcher.Execute(ControllerBase controller, Object[] parameters) at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c.<BeginInvokeSynchronousActionMethod>b__9_0(IAsyncResult asyncResult, ActionInvocation innerInvokeState) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`2.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End() at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethod(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass11_0.<InvokeActionMethodFilterAsynchronouslyRecursive>b__0() at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass11_2.<InvokeActionMethodFilterAsynchronouslyRecursive>b__2() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass7_0.<BeginInvokeActionMethodWithFilters>b__1(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`1.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End() at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethodWithFilters(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass3_6.<BeginInvokeAction>b__4() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass3_1.<BeginInvokeAction>b__1(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`1.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End() at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeAction(IAsyncResult asyncResult) at System.Web.Mvc.Controller.<>c.<BeginExecuteCore>b__152_1(IAsyncResult asyncResult, ExecuteCoreState innerState) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End() at System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult) at System.Web.Mvc.Controller.<>c.<BeginExecute>b__151_2(IAsyncResult asyncResult, Controller controller) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End() at System.Web.Mvc.Controller.EndExecute(IAsyncResult asyncResult) at System.Web.Mvc.Controller.System.Web.Mvc.Async.IAsyncController.EndExecute(IAsyncResult asyncResult) at System.Web.Mvc.MvcHandler.<>c.<BeginProcessRequest>b__20_1(IAsyncResult asyncResult, ProcessRequestState innerState) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End() at System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult asyncResult) at System.Web.Mvc.MvcHandler.System.Web.IHttpAsyncHandler.EndProcessRequest(IAsyncResult result) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step) at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)


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Katie S		#2 Posted : Monday, December 29, 2025 12:29:05 PM(UTC)
Rank: Advanced Member Groups: System, Administrators, Developers, Registered, HelpDesk Joined: 10/29/2018(UTC) Posts: 503 Thanks: 4 times Was thanked: 36 time(s) in 35 post(s)		Hi Michael, I'll have to do some digging to see what's happening in the Report controller. I'm not able to reproduce this on a stock install of AbleCommerce 9.0.11. A couple questions - 1) Is this an upgraded installation? Is so, from what version? 2) What happens when you access the https://store.centrodyne...Admin/Report/AnnualSales page? Do you see any data below the chart? What years are displaying in the drop down? 3) Can you export the data to a CSV? Thanks for your help.
		Thanks for your support! Katie Secure eCommerce Software and Hosting


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michaelg6167406		#3 Posted : Tuesday, December 30, 2025 7:54:08 AM(UTC)
Rank: Newbie Groups: Authorized User, Developers Joined: 12/16/2025(UTC) Posts: 0		1) Yes, from 9.0.7 to 9.0.11.9287 2) Yes, I see data below the chart, 2023-2025 (see schreeshot) 3) Yes (see attachment) Screenshot 2025-12-30 at 15.51.34.png (112kb) downloaded 0 time(s). ANNUAL_SALES(from_2023_to_2025)_20251230_095225.txt (1kb) downloaded 1 time(s). Edited by user Tuesday, December 30, 2025 8:01:29 AM(UTC) \| Reason: Not specified


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Katie S		#4 Posted : Tuesday, December 30, 2025 10:46:57 AM(UTC)
Rank: Advanced Member Groups: System, Administrators, Developers, Registered, HelpDesk Joined: 10/29/2018(UTC) Posts: 503 Thanks: 4 times Was thanked: 36 time(s) in 35 post(s)		Hi Michael, Thank you for taking the time to upload screenshots and an export. It looks like the issue is only that the graph isn't displaying. Can you view other reports and see that the graphic charts are working fine?
		Thanks for your support! Katie Secure eCommerce Software and Hosting


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michaelg6167406		#5 Posted : Tuesday, December 30, 2025 12:19:33 PM(UTC)
Rank: Newbie Groups: Authorized User, Developers Joined: 12/16/2025(UTC) Posts: 0		Yes, Monthly Sales and Sales Over Time reports are showing the graph.


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