Every time an annual order is not successful (for example an expired credit card or a declined credit card), we have to then cancel that failed subscription because there is no way to reactivate it after it failed. When this action is taken, if the customer tries to sign up for a new recurring annual subscription, it does not populate a “next date” for the next order to take place and the “next date” for payment will show up as NA and so the system will never generate the order for the next payment date. Is there any way to correct this issue? There are also times when an NA date populates for a new recurring annual order and I have been unable to determine why this is happening. Is this a known issue for the next payment date on automatic renewals? If not, is there a setting we are missing to make sure that the next payment date will populate for an automatic annual renewal? We have all of the subscriptions set to recur every 12 months.

Hello and thank you for your response.

Unfortunately, we do not delete the failed payments from a failed order, we cancel the entire order. Considering that these are automatically generated orders by the system and the customer is not placing them directly in the AbleCommerce system, the entire order has to be canceled so that if they choose to renew manually, they can place an entirely new order because the pricing is different with a discount on an automatic order, but no discount on a newly placed order.

There are very few subscription settings and all of our subscription products are set to renew "every 12 months" and a discount amount applied to the pricing of that item (including variants).
Yes, the Authorize.Net settings are set to process the automatic renewals and we have no issue with the Authorize.Net processing, rather the issue is with AbleCommerce setting the date of the next order to be placed in 12 months.
We also have payment methods that are not through Authorize.Net such as PayPal and Wire Transfer and AbleCommerce does not seem to be able to process an automatic renewal for those payment types.

It doesn't sound like you have seen an issue with the "Next Date" for an automatic subscription coming through with "NA" instead of an actual date which prevents the system from generating a new order the following year.

Create Next Order is set to 0 days before payment is due so that the order is created on the day of the renewal for all products.
There are no expiration dates set for any subscription in our system, all of them are set to never expire.
There are no Total number of payments set either on any of our subscriptions so that this would never expire.

What isn't working is that periodically when an automatic order takes place in AbleCommerce is is not adding a next date for the renewal which should be 12 months from the date of the order. It is populating NA instead of a next order date so then the system never creates an order the following year. I have tried to figure out if there is any pattern as to when it is happening but unfortunately, there is no rhyme or reason to it. I have checked if it's because CCs are expiring but that does not seem to trigger the NA date. Some automatic orders have a next order date without issue and others end up with this NA date. There is no way to manually update the next order date either so we cannot correct these automatic renewals and we have to delete them from the system.

Just following up after the subscription orders renewed. Everything appears to be working as expected.

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