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Unable to go to Admin dashboard after upgrade to v9.0.9 - Unable to go to Admin dashboard after upgrade to v9.0.9
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Katie S  
#1 Posted : Thursday, December 28, 2023 4:22:49 PM(UTC)
Katie S

Rank: Advanced Member

Groups: System, Administrators, Developers, Registered, HelpDesk
Joined: 10/29/2018(UTC)
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Hello,

This is not normal behavior. Can you be specific about any errors during the login process?

Google reCaptcha is on by default. Does the install have access to the internet? Do you have SSL enabled? What is happening with the dashboard not loading?
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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thanks 1 user thanked Katie S for this useful post.
hcd4273248 on 12/28/2023(UTC)

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hcd4273248  
#2 Posted : Thursday, December 28, 2023 5:26:45 PM(UTC)
hcd4273248

Rank: Newbie

Groups: HelpDesk
Joined: 1/24/2019(UTC)
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Thanks for the reply. Not sure what happened but when I checked the user groups table, Super user flag was removed, which was the reason for redirect to login page after login, I added it manually and it worked.
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Katie S  
#3 Posted : Thursday, December 28, 2023 6:45:53 PM(UTC)
Katie S

Rank: Advanced Member

Groups: System, Administrators, Developers, Registered, HelpDesk
Joined: 10/29/2018(UTC)
Posts: 423

Thanks: 4 times
Was thanked: 34 time(s) in 33 post(s)
Great! I'm glad you were able to figure it out.

Hope you have a wonderful New Years.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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