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Lynsperf  
#1 Posted : Wednesday, February 14, 2024 8:37:11 AM(UTC)
Lynsperf

Rank: Member

Groups: HelpDesk
Joined: 11/15/2021(UTC)
Posts: 10
Recently i've had to make many of our in-house made products non shippable because we need the customer to send in a usable core to make the new part with.
I added an option in each product for the customer to agree to send in a core, but it allowed them to checkout with the part price minus a core charge. We do not have access to cores for several of the items we offer now because of supply.
So I changed the shipping option to non-shippable, so that the customer will call us to conplete the order.
I would like to add a standard note to the shipping estimate and shipping pages to alert the customer to call us to complete the order.
How and where do I do this?
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Katie S  
#2 Posted : Wednesday, February 14, 2024 11:12:03 AM(UTC)
Katie S

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Groups: System, Administrators, Developers, Registered, HelpDesk
Joined: 10/29/2018(UTC)
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Quote:
So I changed the shipping option to non-shippable, so that the customer will call us to conplete the order.


Does this change really prevent the user from checking out?

Quote:
I would like to add a standard note to the shipping estimate and shipping pages to alert the customer to call us to complete the order.
How and where do I do this?


Yes, this should be easy enough to do using HTML Snippets. You can add the information to any page using this feature.

https://help.ablecommerc...site%2FHTML_Snippets.htm

The instructions that I linked about show you how to add create and add the snippet. I suggest creating it from the admin side, and then go the shipping page - edit and drag and drop the snippet into position.

Please let me know if you have any questions.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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