logo
Welcome to our new AbleCommerce forums. As a guest, you may view the information here. To post to this forum, you must have a registered account with us, either as a new user evaluating AbleCommerce or an existing user of the application. For all questions related to the older version of Gold and earlier, please go to AbleCommerce Gold forum. Please use your AbleCommerce username and password to Login. New Registrations are disabled.

Notification

Icon
Error
Able Fedex Plugin
Options
Go to last post Go to first unread
Previous Topic Next Topic
Lynsperf  
#1 Posted : Saturday, March 19, 2022 12:34:13 PM(UTC)
Lynsperf

Rank: Member

Groups: HelpDesk
Joined: 11/15/2021(UTC)
Posts: 10
Where did this plugin come from?
It's tagged as Web Services v24.0

But I can't find any documentation for it.

My fedex rep says its not connecting to thier server to get rates.

Been trying to figure this out and its the last issue before I set the site live.
Back to top

Wanna join the discussion?! Login to your AbleCommerce Forums forum account. New Registrations are disabled.
Back to top  
judy at Web2Market  
#2 Posted : Tuesday, March 22, 2022 10:47:11 AM(UTC)
judy at Web2Market

Rank: Advanced Member

Groups: Developers
Joined: 11/7/2018(UTC)
Posts: 303

Thanks: 21 times
Was thanked: 5 time(s) in 5 post(s)
Where did you get the code for the plugin? There was one for AC Gold and a different one for AC9. You need to obtain the AC9 one directly from AC.
Back to top
Lynsperf  
#3 Posted : Tuesday, March 22, 2022 10:59:37 AM(UTC)
Lynsperf

Rank: Member

Groups: HelpDesk
Joined: 11/15/2021(UTC)
Posts: 10
FedEx_Plugin.zip (454kb) downloaded 4 time(s).The plugin was given to me by tech support in a zip file.

Edited by user Tuesday, March 22, 2022 11:08:52 AM(UTC)  | Reason: Not specified
Back to top
Jay  
#4 Posted : Tuesday, March 22, 2022 4:04:03 PM(UTC)
Jay

Rank: Member

Groups: Authorized User, Developers
Joined: 11/12/2018(UTC)
Posts: 25

Thanks: 1 times
Was thanked: 4 time(s) in 3 post(s)
There is a "Debug Mode" checkbox on the configuration page (Configure > Shipping > Carriers, click Edit button next to FedEx) that will write to a file in the server's logs folder. You might want to try that and see what shows up in the log file when you test a checkout. Also make sure you've added the shipping methods you want to be available via the bottom section of the same configuration page.
Back to top
Lynsperf  
#5 Posted : Tuesday, March 22, 2022 5:03:18 PM(UTC)
Lynsperf

Rank: Member

Groups: HelpDesk
Joined: 11/15/2021(UTC)
Posts: 10
See, thats the problem.
I have everything set correctly but when I test it in the Shipping Methods box there is this: There are no shipping methods available for the specified shipping address.

For some reason the plugin isn't selecting the fedex marker set up in each product for shipping method.
Back to top
Lynsperf  
#6 Posted : Thursday, March 24, 2022 7:10:38 AM(UTC)
Lynsperf

Rank: Member

Groups: HelpDesk
Joined: 11/15/2021(UTC)
Posts: 10
Guess i'm just going to have to delete the fedex plugin and use UPS only.

This is the last thing I needed fixed before going live.
Can't wait any longer.
Back to top
Jay  
#7 Posted : Thursday, March 24, 2022 8:26:14 AM(UTC)
Jay

Rank: Member

Groups: Authorized User, Developers
Joined: 11/12/2018(UTC)
Posts: 25

Thanks: 1 times
Was thanked: 4 time(s) in 3 post(s)
I wonder if it has something to do with Zones or Regions or Ship Groups. I just have the test store set up, and I don't think I changed any of that stuff, and the FedEx plug-in seems to work OK.
Back to top
Lynsperf  
#8 Posted : Thursday, March 24, 2022 8:57:04 AM(UTC)
Lynsperf

Rank: Member

Groups: HelpDesk
Joined: 11/15/2021(UTC)
Posts: 10
The issue is that I have only one vendor that uses fedex.
Everything else ships UPS.
So I have to create a ship group to show only fedex.
Back to top
Jay  
#9 Posted : Thursday, March 24, 2022 3:20:38 PM(UTC)
Jay

Rank: Member

Groups: Authorized User, Developers
Joined: 11/12/2018(UTC)
Posts: 25

Thanks: 1 times
Was thanked: 4 time(s) in 3 post(s)
That's probably it then. The ship groups configuration page says "For products using multiple ship groups, only the common shipping methods will be available, so make sure to provide overlapping shipping methods where possible."

Not sure how to configure things for your scenario. I haven't done anything with ship groups on our live site (AbleCommerce Gold) or the v9 test site. Hopefully someone else can help.

EDIT: perhaps User Groups would work? The shipping method config page allows selection of user groups.

Edited by user Thursday, March 24, 2022 3:22:16 PM(UTC)  | Reason: Not specified
Back to top
Lynsperf  
#10 Posted : Thursday, March 24, 2022 5:19:03 PM(UTC)
Lynsperf

Rank: Member

Groups: HelpDesk
Joined: 11/15/2021(UTC)
Posts: 10
I looked at that and it doesn't apply to shipping.

Can't believe its this difficult.
Back to top
nadeem  
#11 Posted : Friday, March 25, 2022 5:50:13 AM(UTC)
nadeem

Rank: Advanced Member

Groups: Administrators, Developers, Registered, HelpDesk, Authorized User, Admin, System
Joined: 10/11/2018(UTC)
Posts: 110

Thanks: 19 times
Was thanked: 18 time(s) in 18 post(s)
I don't think this is the issue with the ship group configurations. Please post the debug info returned from the gateway as suggested by Jay. The info should be in the FedEx.Log file located under Website/App_Data/Logs folder. Thanks!
Back to top
Lynsperf  
#12 Posted : Friday, March 25, 2022 6:45:35 AM(UTC)
Lynsperf

Rank: Member

Groups: HelpDesk
Joined: 11/15/2021(UTC)
Posts: 10
FedEx.txt (66kb) downloaded 4 time(s).

Here it is, had to change the file type to txt because the upload manager won't take .log files.
Back to top
Katie S  
#13 Posted : Tuesday, March 29, 2022 1:42:42 PM(UTC)
Katie S

Rank: Advanced Member

Groups: System, Administrators, Developers, Registered, HelpDesk
Joined: 10/29/2018(UTC)
Posts: 472

Thanks: 4 times
Was thanked: 34 time(s) in 33 post(s)
If you look at the log file, the Receive response is the information coming back from Fedex. I've highlighted the line below that has the message indicating an issue with your account numbers.

Receive:
<?xml version="1.0" encoding="utf-8"?>
<RateReply xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<HighestSeverity xmlns="http://fedex.com/ws/rate/v24">ERROR</HighestSeverity>
<Notifications xmlns="http://fedex.com/ws/rate/v24">
<Severity>ERROR</Severity>
<Source>crs</Source>
<Code>873</Code>
<Message>All specified account numbers must match. </Message>
<LocalizedMessage>All specified account numbers must match. </LocalizedMessage>
</Notifications>
<TransactionDetail xmlns="http://fedex.com/ws/rate/v24">
<CustomerTransactionId>*** AbleCommerce FedEx Provider RateService Request ***</CustomerTransactionId>
</TransactionDetail>
<Version xmlns="http://fedex.com/ws/rate/v24">
<ServiceId>crs</ServiceId>
<Major>24</Major>
<Intermediate>0</Intermediate>
<Minor>0</Minor>
</Version>
</RateReply>
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
Back to top
Lynsperf  
#14 Posted : Tuesday, March 29, 2022 2:38:10 PM(UTC)
Lynsperf

Rank: Member

Groups: HelpDesk
Joined: 11/15/2021(UTC)
Posts: 10
I decided to start from the beginning and create a new account with fedex.
I got half way through and then their servers failed and I wasn't able to complete the full activation.

Hopefully tonight I can make some progress.
I will post when I have more info.

BTW, there is only one place to put in an account number.So I don't see how there could be a match issue.
Back to top
Users browsing this topic
Guest (9)
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Privacy Policy | Powered by YAF.NET 2.2.4.14 | YAF.NET © 2003-2024, Yet Another Forum.NET
This page was generated in 0.292 seconds.