On Friday, we had the following situation. On an order, there were two line items, unfortunately on the second line item my people did not attach a shipping address to the product. So, the product became non-shippable.

Obviously, not only was this item not transferred over to ShipStation, we also lost $20 in shipping because the item weight was not added. Also, the ticket shows as UnShipped because the item is not listed under the shipping tab.

The only way to fix this, unless there's something that I'm missing, is to remove the item, add the item again, and this time make sure that a shipping address was pick. We haven't been able to find a way to edit an existing item on an existing order, and applied or edit a shipping address.

Am I missing something?

We decided to leave it alone because at that time the money was captured.

Maybe for a future upgrade, when an item on an order is being edited, you can also display the shipping address to that item?

Food for thought,
-Ray

Edited by user Monday, December 6, 2021 1:04:00 AM(UTC)  | Reason: Not specified

Hi Katie,

Thank you for the feedback.

One of the issues that we are having is, we have been using another platform for 20 years, and we've only been on this platform live for less than two months, so we need to learn the little glitches here and there.

Once we determined what happened, that took about an hour of investigating, we understand that we can merely delete the item and re-added it again. We left that particular order alone because it was already captured, and I'd dislike to play with figures on an order when payment has been collected.

Bottom line, if it happens again, we know what to look for, and we know how to fix it.

On an entirely different note, maybe sometime early next year, I'm going to post a large article on Ablecommerce and SEO. About eight years ago, we got close to $5 million in sales strictly using Google organics, not one penny was paid to Google. We are trying to mimic those days again using Ablecommerce.

Here's a summary of what has occurred in the last 45 days using your platform.

Our number one competitor using Magento has the following scores using Google insights.

Mobile = 7
Desktop = 38

Our other competitors are not that much better, as of today, using Ablecommerce and doing a lot of tweaking our scores are as follows:

- Mobile = 65 (We Start at 32)*
- Desktop = 99 (We start at 67)*

* Based on average of three different analyses within five minute.

Our main challenge is our mobile score, which we need to get above 90. There are many areas in Ablecommerce that needs modification to make life easier for merchants who may not be aware of some issues regarding SEO. We are working with a development team to continue to make tweaks to get our mobile score into the 90% range. Google has made it apparent that it intends to concentrate on mobility in 2022.

Maybe $5 million in sales may not be a lot for certain people, but when you haven't shelled out one penny in advertising to Google, and all was done with two people and an office cat, I think is pretty impressive.

If you guys are open to make some changes on your system to have a better SEO experience out-of-the-box, I will definitely do my part.

Meanwhile, so far, my experience with Ablecommerce after launching has been a tremendous success.

You need to know that.

Many thanks for bringing such a platform to the marketplace.
-Ray

Google-Mobile.jpg (104kb) downloaded 2 time(s). Google-Desktop.jpg (139kb) downloaded 2 time(s).

Edited by user Thursday, December 9, 2021 7:14:52 PM(UTC)  | Reason: Not specified

After submitting the bug report, the devs are saying that this issue cannot be reproduced. I just tried selecting the 'null' option while adding a shippable product. A warning appears indicating that I must select a shipment.

Curious...if you are able to reproduce the issue and provide some more information so we can prevent this from happening. I must be missing some obscure step.

Thanks!

Thanks for getting back to me so quickly. The only thing I can think of is that the product was marked as non-shippable when it was added to the order.

Please update if/when it happens again.

Have a great day!