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Customer review form is showing "404" - Customer unable to leave a feedback
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speedythinker1832579  
#1 Posted : Sunday, August 9, 2020 12:50:01 PM(UTC)
speedythinker1832579

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Joined: 5/20/2019(UTC)
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A product review form seems not working properly after upgrade.
When a customer click on the 'Review' link from a email request, it shows "404" Pages not found
Easy way to fix it?


Review request email :
==============================================================================================
Hello,
If you have a few minutes, we'd like to invite you to review the products you ordered. Just click on the link below to login then write a review and share your opinion with other shoppers.

Product name is showing here - URL link <Review this product>

Thanks in advance for taking the time to review the products you purchased.
We look forward to seeing you again!
======================================================================================================


The embedded url link:
==========================================================================================================
#foreach($product in $products)
<li><strong>$product.Name</strong> - <a href="${store.StoreUrl}Member/MyOrders">Review this product</a></li>
#end

======================================================================================================






Result:
=====================================================================================================

404


PAGE NOT FOUND

We cannot find the page you are looking for. We apologize for the inconvenience.

Go Back To Home Page
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Naveed Ashraf  
#2 Posted : Sunday, August 9, 2020 10:48:02 PM(UTC)
Naveed Ashraf

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Groups: Admin, Administrators, Developers, Registered, HelpDesk, Authorized User
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Please edit the " Products Review Reminder" Email Template from admin, and look into the HTML for following code line:

Code:
<li><strong>$product.Name</strong> - <a href="${store.StoreUrl}Product?ProductId=${product.ProductId}#reviewsPane">Review this product</a></li>



Please change that line to:

Code:
<li><strong>$product.Name</strong> - <a href="${store.StoreUrl}Product/Index/${product.ProductId}#reviewsPane">Review this product</a></li>
Thanks for your support!
Naveed Ashraf
Ablecommerce.com
Developer Assistance Available
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speedythinker1832579  
#3 Posted : Monday, August 10, 2020 12:07:52 AM(UTC)
speedythinker1832579

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Thx for the new code.

Anyway I can resend the email with new code to the customers for products review? Want to know if it is working or not
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Naveed Ashraf  
#4 Posted : Monday, August 10, 2020 12:45:39 AM(UTC)
Naveed Ashraf

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Its an automatic email, you can not manually resend the failed emails.

The review reminder service sends the emails. You need to either send the emails by some code (as product data need to be populated when sending such emails).

The Review Reminders Service adds a record in "ac_ReviewReminders" database table after processing the products and orders for review reminder notifications. If you somehow delete the respective records for failed emails, the review reminder service will resend the emails.

Edited by user Monday, August 10, 2020 12:53:20 AM(UTC)  | Reason: Not specified

Thanks for your support!
Naveed Ashraf
Ablecommerce.com
Developer Assistance Available
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speedythinker1832579  
#5 Posted : Monday, August 10, 2020 12:55:28 AM(UTC)
speedythinker1832579

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Sometimes it is a good idea to resend a review request.
Please add a 'Resend' button for the future update if not too much trouble :)

Thx!
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Naveed Ashraf  
#6 Posted : Monday, August 10, 2020 2:31:11 AM(UTC)
Naveed Ashraf

Rank: Advanced Member

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Thanks for your valuable feedback.

If you please post this in feature request forums so that we can consider it for future updates.

https://www.ablecommerce...merce-9-Feature-Requests
Thanks for your support!
Naveed Ashraf
Ablecommerce.com
Developer Assistance Available
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speedythinker1832579  
#7 Posted : Monday, January 11, 2021 11:13:05 AM(UTC)
speedythinker1832579

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Joined: 5/20/2019(UTC)
Posts: 54

Thanks: 1 times
It is not working. People are complaining not able to leave a review.

Email link:
"https://www.lightobject.com/Product?ProductId=589#reviewsPane"

After click, it shows:

404
PAGE NOT FOUND
We cannot find the page you are looking for. We apologize for the inconvenience.

Go Back To Home Page


Never mind: I think he made purchase prior to the new upgrade.

Edited by user Monday, January 11, 2021 11:28:44 AM(UTC)  | Reason: Not specified
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