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IDAutomation  
#1 Posted : Saturday, June 27, 2020 9:01:30 AM(UTC)
IDAutomation

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I would like to begin sending out Products Review Reminder emails to customers who have purchased from us. In my test, I have never been able to send an email that uses the NVelocity code to populate order-specific data. This is also the case in the Abandoned Cart Reminder email. The entire body of the email is present except for the entire block:

#foreach($product in $products)
<li><strong>$product.Name</strong> - <a href="${store.StoreUrl}Product?ProductId=${product.ProductId}#reviewsPane">Review this product</a></li>
#end

What am I missing? Ho can I activate this code in this and in other emails?

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IDAutomation  
#2 Posted : Monday, June 29, 2020 3:09:38 PM(UTC)
IDAutomation

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At /Admin/Store/Reviews I enabled the Review Reminder Service. I did not select any triggers in the email templates for Products Review Reminder or Abandoned Basket Alert.
shari  
#3 Posted : Tuesday, June 30, 2020 2:38:09 AM(UTC)
shari

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Ok, thanks for the clarification.

Can you please confirm the settings for number of days for running the service and days to send the review email after order fulfillment?
IDAutomation  
#4 Posted : Tuesday, June 30, 2020 6:42:09 AM(UTC)
IDAutomation

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Run reminder service once every 1 days
Send the review email 4 days after order fulfillment
Do not process orders fulfilled more than 7 days ago
Reminder Email Template: Abandoned Basket Alert

I hope this helps.
IDAutomation  
#5 Posted : Tuesday, July 7, 2020 1:50:06 PM(UTC)
IDAutomation

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Any help on this is appreciated, the sooner the better!
Naveed Ashraf  
#6 Posted : Wednesday, July 8, 2020 7:05:49 AM(UTC)
Naveed Ashraf

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Quote:
Run reminder service once every 1 days
Send the review email 4 days after order fulfillment
Do not process orders fulfilled more than 7 days ago
Reminder Email Template: Abandoned Basket Alert


You are not using the correct email template, so there may be some issue with the processing of email template. There is a built in "Products Review Reminder" email template which should be used for this. You should customize or use a copy that template if you want to change the contents.

Thanks.

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