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Coupon code issue - Calculates correctly in the cart, then charges the full amount
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mark15356460  
#1 Posted : Tuesday, July 16, 2019 12:29:13 PM(UTC)
mark15356460

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We created a 15% off order coupon. It calculates correctly in the cart, then charges the full amount (no coupon applied) to the credit card. We are running R2. Is there a fix for this in R3?

thanks
Mark
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mark15356460  
#2 Posted : Tuesday, July 16, 2019 2:50:36 PM(UTC)
mark15356460

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We think we have found the issue - user error!
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MikeR  
#3 Posted : Tuesday, July 16, 2019 5:19:20 PM(UTC)
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Hello Mark,

That actually is an issue we found in RC3 it sounds like, where the page isn't updated after applying a coupon. It's fixed and the new release will be available this week!
Thank you for your support!
Mike Randolph
AbleCommerce.com
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mark15356460  
#4 Posted : Wednesday, July 17, 2019 7:21:42 AM(UTC)
mark15356460

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Ok, this makes a lot of sense based on what we're seeing. My question is what actions by the customer create that refresh as we are seeing a number of orders where the total charged to the credit card is correct.
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MikeR  
#5 Posted : Wednesday, July 17, 2019 9:21:13 AM(UTC)
MikeR

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Hello Mark,

If the CC form is the default payment method (1st in the list), When you apply a coupon code without doing a refresh this issue will happen. Any kind of refresh will mask the issue. In our testing, we tend to have gift certificates as the first payment method, so we apply a coupon and then click the CC payment form which refreshes the page and hides the issue.
Thank you for your support!
Mike Randolph
AbleCommerce.com
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