Rank: Advanced Member
Groups: Authorized User, Developers, Registered, HelpDesk
Joined: 1/7/2019(UTC)
Posts: 112
Thanks: 1 times
Was thanked: 2 time(s) in 2 post(s)
|
Wondering if anyone has suggestions on what we can check to resolve a quirky problem that we see on our site with some frequency. The issue is that occassionally the product & category widgets do not fully render and show up with a scroll-bar. Reloading the page will resolve it. The problem has appeared on all sorts of browsers, mobile and other visitors to the site have confirmed the issue so it does not appear to be a localized browser/caching issue and affects both categories & products. This is on Version: 9.0.4.6750. I am not 100% certain but have a vague recollection that the Able 9 demo installation showed a similar issue during the development phases. Pages appear like this and as noted will show properly as soon as a page reload is performed:  ScrollBars_on_first_load.JPG (142kb) downloaded 1 time(s).Edited by user Wednesday, July 14, 2021 1:45:37 PM(UTC)
| Reason: Not specified
|
|
|
|
|
|
Rank: Advanced Member
Groups: Authorized User, Developers
Joined: 2/17/2019(UTC)
Posts: 826
Thanks: 3 times
Was thanked: 13 time(s) in 13 post(s)
|
Thank you for posting this, I thought I was the only one that was experiencing these issues. Although it doesn't happen all the time, I was blaming it on Firefox, which is becoming more and more problematic everyday.
Let's see what support has to say.
|
|
|
|
|
|
Rank: Advanced Member
Groups: Authorized User, Developers, Registered, HelpDesk
Joined: 1/7/2019(UTC)
Posts: 112
Thanks: 1 times
Was thanked: 2 time(s) in 2 post(s)
|
OK...good it's "not just me". I use Chrome mostly and see it on mobile chrome as well.
-Jeff
|
|
|
|
|
|
Rank: Advanced Member
Groups: Authorized User, Developers
Joined: 2/17/2019(UTC)
Posts: 826
Thanks: 3 times
Was thanked: 13 time(s) in 13 post(s)
|
Quick update: my situation happens on the feature products, again it doesn't happen all the time and it's not happening in the screenshot being provided. One of the differences between Jeff and myself right off the bat is that I see that he is using product summary descriptions and we are not. We also like to keep our display boxes the same height and avoid the scrollbar, so we do not enter summary information and we are very picky about the description and how much room it takes. When the situation does occur, it's like the one third bottom display is completely gone. Image1.jpg (911kb) downloaded 4 time(s).Edited by user Wednesday, July 14, 2021 12:22:23 PM(UTC)
| Reason: Not specified
|
|
|
|
|
|
Rank: Advanced Member
Groups: Admin, Developers, Registered, HelpDesk, Authorized User
Joined: 10/5/2018(UTC)
Posts: 703
Thanks: 5 times
Was thanked: 113 time(s) in 112 post(s)
|
Thank you for the details!
We are aware of this issue and hopefully will be fixed in the future release.
Regards
|
|
|
|
|
|
Rank: Advanced Member
Groups: Authorized User, Developers, Registered, HelpDesk
Joined: 1/7/2019(UTC)
Posts: 112
Thanks: 1 times
Was thanked: 2 time(s) in 2 post(s)
|
Thanks for the update. Please advise if there is any chance of an interim fix for this issue.
-Jeff
|
|
|
|
|
|
Rank: Advanced Member
Groups: Admin, Developers, Registered, HelpDesk, Authorized User
Joined: 10/5/2018(UTC)
Posts: 703
Thanks: 5 times
Was thanked: 113 time(s) in 112 post(s)
|
Here is a quick fix you can apply to resolve the issue: 1- Open file /Scripts/app.js 2- Search for Code:$(document).ajaxSuccess(function () {
// item listing equal height for all listings within content section
$('#page-wrapper .category-item-display').equalHeights();
//FOR PRODUCT ITEM DISPLAY
$('#page-wrapper .widget-wrapper').each(function () {
$(this).find(".product-item-display").equalHeights();
});
});
3- Replace with Code:$(document).ajaxSuccess(function () {
$(window).bind('load', function () {
// item listing equal height for all listings within content section
$('#page-wrapper .category-item-display').equalHeights();
//FOR PRODUCT ITEM DISPLAY
$('#page-wrapper .widget-wrapper').each(function () {
$(this).find(".product-item-display").equalHeights();
});
});
});
Hopefully, this will fix the issue. Please mention if there are any further related issues.
|
|
|
|
|
|
Rank: Advanced Member
Groups: Authorized User, Developers, Registered, HelpDesk
Joined: 1/7/2019(UTC)
Posts: 112
Thanks: 1 times
Was thanked: 2 time(s) in 2 post(s)
|
Thanks. I've made the change and will advise on whether we see any ongoing issues.
-Jeff
|
|
|
|
|
|
Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.
Important Information:
The AbleCommerce Forums uses cookies. By continuing to browse this site, you are agreeing to our use of cookies.
More Details
Close
