logo
Welcome to our new AbleCommerce forums. As a guest, you may view the information here. To post to this forum, you must have a registered account with us, either as a new user evaluating AbleCommerce or an existing user of the application. For all questions related to the older version of Gold and earlier, please go to AbleCommerce Gold forum. Please use your AbleCommerce username and password to Login. New Registrations are disabled.

Notification

Icon
Error
Tracking number in Shipment tab is not clickable like it was in Gold
Options
Go to last post Go to first unread
Previous Topic Next Topic
judy at Web2Market  
#1 Posted : Monday, November 23, 2020 8:20:01 AM(UTC)
judy at Web2Market

Rank: Advanced Member

Groups: Developers
Joined: 11/7/2018(UTC)
Posts: 289

Thanks: 21 times
Was thanked: 5 time(s) in 5 post(s)
In AC Gold, on the shipments tab, the tracking number was clickable and let you to a page where you could go to the shipping provider and see the status of the shipment.
Back to top

Wanna join the discussion?! Login to your AbleCommerce Forums forum account. New Registrations are disabled.
Back to top  
Joe Payne2  
#2 Posted : Monday, November 23, 2020 8:27:20 AM(UTC)
Joe Payne2

Rank: Advanced Member

Groups: HelpDesk, Developers
Joined: 11/9/2018(UTC)
Posts: 564

Thanks: 122 times
Was thanked: 26 time(s) in 25 post(s)
This only worked (in Gold) if the tracking number record in the table had a ship gateway assigned to it. If the tracking number is posted without picking a specific ship gateway, the link would not render.

Check the ac_TrackingNumbers table and see if that tracking number has a ship gateway assigned to it.
Back to top
jeffr_ca  
#3 Posted : Monday, November 23, 2020 11:23:09 PM(UTC)
jeffr_ca

Rank: Advanced Member

Groups: Authorized User, Developers, Registered, HelpDesk
Joined: 1/7/2019(UTC)
Posts: 112

Thanks: 1 times
Was thanked: 2 time(s) in 2 post(s)
Hi Judy,

The tracking number click to view status does work in AC9 for orders that are first created in AC9 and managed from start to finish in AC9.

If you are working with orders that were migrated from a previous version into AC9 you probably had to redefine the shipping gateway and re-load the shipping methods. In this case, the shipping methods from old orders are not properly matched up to the shipping methods you've reconstructed in AC9. When you enter the tracking number for these orders, the clickable link to the carrier doesn't work.

There is a work-around; for old orders, you can use the "Change Method" button on the shipping tab to re-specify the shipping method from the reconstructed list. Then when assigning the tracking number, the clickable link will work.

Hope this helps... also see Joe's earlier thread here:

https://www.ablecommerce...s-are-lost-after-upgrade


-Jeff
Back to top
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Privacy Policy | Powered by YAF.NET 2.2.4.14 | YAF.NET © 2003-2024, Yet Another Forum.NET
This page was generated in 0.192 seconds.