Hello, I hope you can help us to resolve this issue with the Contact Form on our website. The Contact Form is supposed to allows users to send a message to our main email if they have a question. They receive a contact confirmation email that says we will follow up with them, and we reply to their original email. This is not how our Contact Form is workin.

Instead, the Contact Form only completes the send to our main account if the email address entered in the appropriate field is one that is registered with our system. These emails arrive to us with their request. However, if ANY email is entered that is NOT already in our system, they receive a confirmation email but we never receive their initial form request.

I have searched through virtually every setting I can think of, and I would really appreciate your assistance. This is accounting for nearly half of the total emails we receive from the Contact Form, and essentially restricts potential new customers from being able to send us an email. Please help!

I can certainly review my settings. Can you tell me what the proper configurations would be so I can be sure to match that in our settings? I am unable to post an image and don't feel particularly comfortable doing that as it is. I can tell you that our store default email address is admin@idautomation.com .

Are your send to friend emails working OK? We have a Gold site where they stopped working because the hoster locked down email so that it sends emails only if the email address is the store's domain, as a security measure. Maybe that is what is happening with your contact form. On the send to friend email, the user enters his own email and the email is sent with them as the From:.

Good Morning,

I'm seeing other reports of email issues.

Is anyone using a Gmail server to send mail out through the AbleCommerce store?

Thank you,
Katie

Yes, I am.

My 9.0.3 is not live, but is a test migration from 7.0.3

In 7.0.3 we have the Store Email address set as "info@domain.xyz" while the gmail account log in credentials is "jeff@domain.xyz"

In 9.0.3 these settings were migrated properly and seem to work in transaction email tests (order confirmation, shipping confirmation, etc.). Even the "Test Message" button works on the Configuration Page. But the contact page for some reason requires that the Store Email address setting must match the account log in setting.

If I try a contact page test with the Store Email setting as "info@domain.xyz" the message never arrives to our Admin email inbox.

As soon as I make the Store Email setting match the account log in address as "jeff@domain.xyz", the contact page emails arrive normally.

Hope this helps out....let me know if you need any further details.

-Jeff

Hi Jeff,

I have confirmed the scenario and found that the contact form sends the email to the merchant on the address entered in the Store Email address field. If the email address is valid and email config settings are working properly, the merchant will get the email on the Store Email address.

In your case please confirm that "info@domain.xyz" is a valid email address.

default email.png (22kb) downloaded 0 time(s).

No, we are not getting any emails from the contact form, whether they are in our database or not. We are not getting ANY using the contact form. Just the auto-response thanking them for sending a message.

1- Yes, I am able to see the success message using the Test email configuration option.
2- Our Store Email is admin@idautomation.com . This is a valid email. This is our main email address and we receive emails on this address from customers as well as other transactional emails from the store.

The only emails we do not receive to admin@idautomation.com that we should be receiving are from customers who attempt to contact us through the Contact Form.

We have Version: 9.0.2.6218

We haven't made any changes to this code:

#region CONTACT US
[RegisterWidget(DisplayName = "Contact Us Form", Category = CommerceBuilder.CMS.WidgetCategory.General, Description = "Generates a form to collect contact information from a user.")]
public ActionResult ContactUs(ContactUsWidgetParams parameters)
{
var model = new ContactUsModel();
User user = AbleContext.Current.User;
model.FullName = (string.IsNullOrEmpty(user.PrimaryAddress.FirstName) && string.IsNullOrEmpty(user.PrimaryAddress.LastName)) ? string.Empty : user.PrimaryAddress.FirstName + " " + user.PrimaryAddress.LastName;
model.Email = user.Email;
model.ShowCaptcha = parameters.EnableCaptcha;
model.parameters = parameters;
model.GoogleReCaptchaEnabled = AbleContext.Current.Store.Settings.GoogleReCaptchaEnabled;
return PartialView("_ContactUs", model);
}

[HttpPost]
[ValidateAntiForgeryToken]
public ActionResult ContactUs(ContactUsModel model)
{
bool isSuccessful = false;
bool isFailure = false;
bool isMessagePanelVisible = false;
if (ModelState.IsValid)
{
if (model.parameters.EnableCaptcha)
{
string reCaptchaErrorMessage = string.Empty;
var isCaptchaValided = (AbleContext.Current.Store.Settings.GoogleReCaptchaEnabled ? GoogleReCaptchaHelper.Validate(Request.Form["g-Recaptcha-Response"], out reCaptchaErrorMessage) :
SecurityUtility.ValidateCaptcha(model.CaptchaInput, model.ChallengeText));

if (!isCaptchaValided)
{
//CAPTCHA IS VISIBLE AND DID NOT AUTHENTICATE
if (AbleContext.Current.Store.Settings.GoogleReCaptchaEnabled)
{
if (!string.IsNullOrEmpty(reCaptchaErrorMessage))
{
ModelState.AddModelError("ShowCaptcha", reCaptchaErrorMessage);
}
else ModelState.AddModelError("ShowCaptcha", LanguageManager.GetResource("retail.webpagecontroller.please_confirm_you_are_not_a_robot"));
}
else
{
ModelState.AddModelError("CaptchaInput", LanguageManager.GetResource("retail.webpagecontroller.you_did_not_input_the_verification_number_correctly"));
model.CaptchaInput = string.Empty;
}

return PartialView("_ContactUs", model);
}
}

// raise the contact us store event
StoreEventEngine.NewContactFormSubmitted(model.Email, model.FullName, model.Phone, model.Message);

// send the contact us email to merchant
Store store = AbleContext.Current.Store;
StoreSettingsManager settings = store.Settings;

MailMessage mailMessage = new MailMessage();

if (string.IsNullOrEmpty(model.parameters.SendTo))
{
mailMessage.To.Add(settings.DefaultEmailAddress);
}
else
{
mailMessage.To.Add(model.parameters.SendTo);
}

mailMessage.From = new System.Net.Mail.MailAddress(model.Email);
mailMessage.Subject = model.parameters.Subject;
mailMessage.Body += "Name: " + model.FullName + Environment.NewLine;
mailMessage.Body += "Email: " + model.Email + Environment.NewLine;
mailMessage.Body += "Phone: " + model.Phone + Environment.NewLine;
mailMessage.Body += "Comment: " + Environment.NewLine + model.Message;
mailMessage.BodyEncoding = System.Text.Encoding.UTF8;
mailMessage.IsBodyHtml = false;
mailMessage.Priority = System.Net.Mail.MailPriority.High;
SmtpSettings smtpSettings = SmtpSettings.DefaultSettings;

try
{
EmailClient.Send(mailMessage);

isSuccessful = true;
}
catch (Exception exp)
{
Logger.Error("ContactUs Control Exception: Exp" + Environment.NewLine + exp.Message);
isFailure = true;
}

isMessagePanelVisible = true;

// if confirmation email is enabled, send the confirmation email back to customer
if (model.parameters.EnableConfirmationEmail)
{
int emailTemplateId = model.parameters.ConfirmationEmailTemplateId;

// use default if none is provided
if (emailTemplateId == 0)
emailTemplateId = AbleContext.Current.Store.Settings.ContactUsConfirmationEmailTemplateId;

EmailTemplate template = _emailTemplateRepo.Load(emailTemplateId);

if (template != null)
{
template.Parameters.Add("user", AbleContext.Current.User);
template.Parameters.Add("store", AbleContext.Current.Store);

try
{

// populate the email for anonymous user account, it is needed for email message generation ('customer' parameter)
if (AbleContext.Current.User.IsAnonymousOrGuest)
AbleContext.Current.User.Email = model.Email;

MailMessage[] messages = template.GenerateMailMessages();
foreach (MailMessage msg in messages)
{
msg.To.Clear();
msg.To.Add(new MailAddress(model.Email));
Task.Run(() => EmailClient.Send(msg, smtpSettings));
}

isFailure = false;
isSuccessful = true;
}
catch (Exception exp)
{
Logger.Error("ContactUs Control Exception: " + Environment.NewLine + exp.Message);
isFailure = true;
isSuccessful = false;
}

isMessagePanelVisible = true;
}
}

model.IsSuccess = isSuccessful;
model.IsFailure = isFailure;
model.IsMessagePanelVisible = isMessagePanelVisible;
return PartialView("_ContactUs", model);

}
else
{
return PartialView("_ContactUs", model);
}
}

private string GetFromAddress()
{
StoreSettingsManager settings = AbleContext.Current.Store.Settings;
string fromAddress = settings.DefaultEmailAddress;
if (string.IsNullOrEmpty(fromAddress)) fromAddress = "admin@domain.xyz";
return fromAddress;
}

#endregion

I'm sorry but I do not know how to run a query as you've instructed. I can provide an error log for the contact form again, though. Here is the latest one from about 30 minutes ago, and we have 7 error log entries for the New Contact Message today alone:

Error sending email with subject 'New Contact Message'. View less
Exception: Mailbox unavailable. The server response was: 5.1.0 Sender is not allowed to send from comcast.net (R2) Stack Trace: at System.Net.Mail.DataCommand.CheckResponse(SmtpStatusCode statusCode, String serverResponse) at System.Net.Mail.DataCommand.Send(SmtpConnection conn) at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, Boolean allowUnicode, SmtpFailedRecipientException& exception) at System.Net.Mail.SmtpClient.Send(MailMessage message) at CommerceBuilder.Messaging.EmailClient.Send(MailMessage mailMessage, SmtpSettings smtpSettings, Boolean throwOnError)