9.0.2 add admin user password validation dialog missing Options  Email this topic  Watch this topic  Print this topic » Normal Threaded

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Joe Payne2		#1 Posted : Thursday, September 24, 2020 9:43:58 AM(UTC)
Rank: Advanced Member Groups: HelpDesk, Developers Joined: 11/9/2018(UTC) Posts: 564 Thanks: 122 times Was thanked: 26 time(s) in 25 post(s)		When adding an admin user with a password that does not meet password requirements, there is no dialog or message to indicate such when clicking the Save And Close button. There's no way to know why the page won't save and close.
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Katie S		#2 Posted : Friday, September 25, 2020 4:14:11 PM(UTC)
Rank: Advanced Member Groups: System, Administrators, Developers, Registered, HelpDesk Joined: 10/29/2018(UTC) Posts: 472 Thanks: 4 times Was thanked: 34 time(s) in 33 post(s)		Got it reported. Thanks Joe!
		Thanks for your support! Katie Secure eCommerce Software and Hosting
1 user thanked Katie S for this useful post.		Joe Payne2 on 9/29/2020(UTC)
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shari		#3 Posted : Thursday, October 1, 2020 8:34:45 AM(UTC)
Rank: Advanced Member Groups: Admin, Developers, Registered, HelpDesk, Authorized User Joined: 10/5/2018(UTC) Posts: 704 Thanks: 5 times Was thanked: 113 time(s) in 112 post(s)		Screenshot 2020-10-01 183233.png (83kb) downloaded 0 time(s). Hi Joe, I have tried reproducing the issue but wasn't able to. Please see the screenshot and confirm if I am looking at the right place. This test is from fresh install of 9.0.2.6218. Thanks
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Joe Payne2		#4 Posted : Thursday, October 1, 2020 8:58:20 AM(UTC)
Rank: Advanced Member Groups: HelpDesk, Developers Joined: 11/9/2018(UTC) Posts: 564 Thanks: 122 times Was thanked: 26 time(s) in 25 post(s)		Still doing it on my install https://www.screencast.com/t/sJ69FbC3
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shari		#5 Posted : Thursday, October 1, 2020 9:24:57 AM(UTC)
Rank: Advanced Member Groups: Admin, Developers, Registered, HelpDesk, Authorized User Joined: 10/5/2018(UTC) Posts: 704 Thanks: 5 times Was thanked: 113 time(s) in 112 post(s)		Thanks for the video. Can you please do one more test and share the details presented in the network tab of the browser. I am sharing a screenshot for reference. Screenshot 2020-10-01 192327.png (162kb) downloaded 1 time(s).
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Joe Payne2		#6 Posted : Thursday, October 1, 2020 9:47:02 AM(UTC)
Rank: Advanced Member Groups: HelpDesk, Developers Joined: 11/9/2018(UTC) Posts: 564 Thanks: 122 times Was thanked: 26 time(s) in 25 post(s)		Like this? You're using FireFox and I'm using Chrome. I have no experience doing dev testing Firefox so I'm not sure this is what you want. Capture.JPG (143kb) downloaded 3 time(s).
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shari		#7 Posted : Thursday, October 1, 2020 10:16:16 AM(UTC)
Rank: Advanced Member Groups: Admin, Developers, Registered, HelpDesk, Authorized User Joined: 10/5/2018(UTC) Posts: 704 Thanks: 5 times Was thanked: 113 time(s) in 112 post(s)		You are close. Just select the response tab from the left section. Thanks for your help.
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Joe Payne2		#8 Posted : Thursday, October 1, 2020 10:30:13 AM(UTC)
Rank: Advanced Member Groups: HelpDesk, Developers Joined: 11/9/2018(UTC) Posts: 564 Thanks: 122 times Was thanked: 26 time(s) in 25 post(s)		On the RIGHT section there is a response tab. That tab has nothing in it but 'Bad Request'
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shari		#9 Posted : Thursday, October 1, 2020 10:38:42 AM(UTC)
Rank: Advanced Member Groups: Admin, Developers, Registered, HelpDesk, Authorized User Joined: 10/5/2018(UTC) Posts: 704 Thanks: 5 times Was thanked: 113 time(s) in 112 post(s)		Sorry, it was the right side. The bug is already reported. This needs some investigation. For some reason, it is not being reproduced locally but on live site. I am assuming that you are getting the issue on a live site. Please correct me if I am wrong. Apparently, our client-side script that displays the validation messages in case of an error is causing this issue. Thanks for your patience in finding the details.
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Joe Payne2		#10 Posted : Thursday, October 1, 2020 10:48:32 AM(UTC)
Rank: Advanced Member Groups: HelpDesk, Developers Joined: 11/9/2018(UTC) Posts: 564 Thanks: 122 times Was thanked: 26 time(s) in 25 post(s)		Yes it is live site. I can give you admin login if you want to see for yourself if that will help.
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shari		#11 Posted : Thursday, October 1, 2020 11:34:47 AM(UTC)
Rank: Advanced Member Groups: Admin, Developers, Registered, HelpDesk, Authorized User Joined: 10/5/2018(UTC) Posts: 704 Thanks: 5 times Was thanked: 113 time(s) in 112 post(s)		Thanks. It would help if you can provide an admin login. Also, if you can test this scenario in your local install. Just to be sure that we are having this issue only on live site.
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Joe Payne2		#12 Posted : Thursday, October 1, 2020 12:29:16 PM(UTC)
Rank: Advanced Member Groups: HelpDesk, Developers Joined: 11/9/2018(UTC) Posts: 564 Thanks: 122 times Was thanked: 26 time(s) in 25 post(s)		Sent you a PM with details. Once you're in, have a look at the error log too. I'm gonna post those errors to the forum anyways so you might as well have a first-hand look at them :) My local dev install does not have this issue. Validation works exactly like it should on my local install.
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