logo
Welcome to our new AbleCommerce forums. As a guest, you may view the information here. To post to this forum, you must have a registered account with us, either as a new user evaluating AbleCommerce or an existing user of the application. For all questions related to the older version of Gold and earlier, please go to AbleCommerce Gold forum. Please use your AbleCommerce username and password to Login. New Registrations are disabled.

Notification

Icon
Error
INVALID: .dll files are infected. - Not able to instal on our server as antivirus says file infected
Options
Go to last post Go to first unread
Previous Topic Next Topic
bp25906550  
#1 Posted : Thursday, January 24, 2019 3:48:29 AM(UTC)
bp25906550

Rank: Newbie

Groups: Registered, Developers
Joined: 1/18/2019(UTC)
Posts: 0
We are trying to install Able on our windows server.

But are unable to do so as our hosting company tells us "that most of your .dll files are infected" They are using Symantec antivirus.

Has anyone else come across this issue.

We have uploaded the zip installation file and unzip on the server and still have the same issues. We are using a completely new server.

Thanks

Edited by moderator Thursday, January 31, 2019 9:09:01 AM(UTC)  | Reason: Not specified
Back to top

Wanna join the discussion?! Login to your AbleCommerce Forums forum account. New Registrations are disabled.
Back to top  
Joe Payne @ Solunar  
#2 Posted : Friday, January 25, 2019 8:39:49 AM(UTC)
Joe Payne @ Solunar

Rank: Member

Groups: Developers, Registered, HelpDesk
Joined: 11/7/2018(UTC)
Posts: 23

Thanks: 5 times
It's possible the zip was infected before being uploaded. Have you tried re-downloading the zip from the AbleCommerce site (using a different computer) and then uploading that to your hosting platform?

I have seen Sonicwall firewalls throw a false positive on the /bin/NVelocity.dll file.
Joe Payne, AbleMods Hosting LLC
https://www.ablemodshosting.com
Back to top
bp25906514  
#3 Posted : Friday, January 25, 2019 4:19:49 PM(UTC)
bp25906514

Rank: Newbie

Groups: Registered, Developers
Joined: 1/23/2019(UTC)
Posts: 0
Thanks Joe,

We downloaded on to two different PCs in two different locations. Uploaded the unzip files and zip files and deleted files between each try. Ran our anti virus over the download and unzip files etc. and it says it's clean.

We feel our problem is a permission one (all our other hosting in done on Linus so are not familiar with windows servers) but with our hosting company stopping certain files from loading we are a bit stuffed.

We are currently looking into another hosting company.

Thanks again.
Back to top
Joe Payne @ Solunar  
#4 Posted : Monday, January 28, 2019 7:19:24 PM(UTC)
Joe Payne @ Solunar

Rank: Member

Groups: Developers, Registered, HelpDesk
Joined: 11/7/2018(UTC)
Posts: 23

Thanks: 5 times
Hmmm sounds like you've covered a lot of the bases.

I'm happy to help you test it on my hosting platform if you'd like to give it a shot. Just let me know.
Joe Payne, AbleMods Hosting LLC
https://www.ablemodshosting.com
Back to top
Users browsing this topic
Guest (2)
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Privacy Policy | Powered by YAF.NET 2.2.4.14 | YAF.NET © 2003-2024, Yet Another Forum.NET
This page was generated in 0.191 seconds.