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Bug in UPS labels
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Joe Payne2  
#1 Posted : Tuesday, April 21, 2020 9:39:42 AM(UTC)
Joe Payne2

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Groups: HelpDesk, Developers
Joined: 11/9/2018(UTC)
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When UPS labels are enabled, you cannot generate a label when marking the shipment as shipped if the product name exceeds 50 characters. Or more specifically, if the total length of all product names on the shipment exceed 50 characters.

The error response is:
Quote:

Ship operation failed for provider 'UPS OnLine® Tools' with error: An error occured while confirming shipment # 1 for order # 135170. Error code: 120503 error message: Shipment Description cannot exceed the length of 50 characters


Technically this is happening in Gold R12 but the AC9 gateway code is identical.

Specifically the problem is in the BuildShipConfirmRequest() routine. You can't use product names as the description for the shipment, it'll just blow the character limit practically every time.

Code:

            // /ShipmentConfirmRequest/Shipment/Description
            string description = string.Empty;
            foreach (OrderItem item in orderShipment.OrderItems)
            {
                if (item.OrderItemType == OrderItemType.Product)
                {
                    if (!string.IsNullOrEmpty(description)) description += ", ";
                    description += item.Name;
                }
            }

            XmlUtility.SetElementValue(shipmentNode, "Description", description, true);


change the code to this in order to fix the issue:

Code:

            // /ShipmentConfirmRequest/Shipment/Description
            string description = string.Empty;
            foreach (OrderItem item in orderShipment.OrderItems)
            {
                if (item.OrderItemType == OrderItemType.Product)
                {
                    if (!string.IsNullOrEmpty(description)) description += ", ";
                    description += item.Name;
                }
            }
            
            // BEGIN MOD: AbleMods.com
            // DATE:  4-21-2020
            // prevent description from exceeding 50 characters
            description = description.Length <= 50 ? description : description.Substring(0, 50);
            // END MOD: AbleMods.com

            XmlUtility.SetElementValue(shipmentNode, "Description", description, true);







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mazhar  
#2 Posted : Friday, May 1, 2020 6:21:25 PM(UTC)
mazhar

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Groups: Admin, Administrators, HelpDesk, System, Authorized User, Developers, Registered
Joined: 10/5/2018(UTC)
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Thanks for reporting the issue. We will look into this.
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