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Fedex Oauth on 9.0.6 site
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judy at Web2Market  
#1 Posted : Wednesday, August 21, 2024 9:38:16 AM(UTC)
judy at Web2Market

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Merchant obtained and I have installed the Fedex Oauth plugin.
I have set up test and production keys and added apis for Rates and Transit Times and Comprehensive Rates and Transit times (wasn't sure which to use).
I have tried both test mode and live mode and the log shows
Send: {
"Headers": [
{
"Key": "Content-Type",
"Value": [
"application/x-www-form-urlencoded"
]
}
]
}

The error log shows An error occured while connecting to FedEx API

I even tried using credentials that worked on a 9.0.7 site and they didn't work.
What is the solution?
Thanks
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Katie S  
#2 Posted : Wednesday, August 21, 2024 10:51:25 AM(UTC)
Katie S

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I've been using FedEx Oath on several installs without any trouble. Please confirm the version you are using?

The instructions were modified slightly due to changes at the FedEx website. Make sure to use the correct API selections.

============= MIGRATING TO FEDEX OATH ============================

FedEx requires clients to obtain API keys through the FedEx Developer Portal.

1. Go to https://developer.fedex.com/api/en-us/home.html
2. Create a developer account with FedEx.
3. Access the My Projects page using the sidebar menu.
4. Create a Project. (you may need to create an Organization first)
5. Select the option "I work for a company that ships with FedEx and needs to integrate FedEx technology into their system."
6. Give your project a name.
7. Select the following 2 supported API's under Ship, Rate & Other APIs:

- Address Validation API
- Rates and Transit Times API

8. Continue and agree to the certification summary.
9. Accept terms (step 2) by reading and agreeing (I Accept) as shown on-screen.
10. Step 3 - configure the project by assigning a country and creating the project.

============= FEDEX DEVELOPER PROJECT ============================

Once the project is created, you can obtain test keys and production keys. Start by adding test keys.

1. Edit the project and view the Test Key tab.
2. Copy the API Key and save for configuration.
3. Copy the Secret Key and save.
4. Copy the Shipping Account number and save.

These 3 pieces of information will be needed for the AbleCommerce FedEx configuration page.
Follow the steps in the next section to install the FedEx plugin for AbleCommerce.

Use the Test Mode option within the AbleCommerce FedEx configuration page.

After testing, repeat Steps 1 through 4 above, but use the Production Key tab instead.
Change the Test Mode option to Live Mode within the AbleCommerce FedEx configuration page.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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judy at Web2Market  
#3 Posted : Wednesday, August 21, 2024 11:44:18 AM(UTC)
judy at Web2Market

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The merchant had set up the project and apis earlier, but they look OK to me.
Version is CommerceBuilder.FedExOAuth: 9.9.8777.30670
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Katie S  
#4 Posted : Wednesday, August 21, 2024 12:23:11 PM(UTC)
Katie S

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That is the correct version. It should work.

Is the error you posted coming from the Fedex log or the app log?

Do you have anything that could be blocking the connection out to Fedex?

I installed this on a 9.0.7 site last week.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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judy at Web2Market  
#5 Posted : Thursday, August 22, 2024 8:16:37 AM(UTC)
judy at Web2Market

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I think it is something on the server. I was able to get rates on my local dev site for them using their credentials. I did have to change from daily pickup to Use Scheduled Pickup as was noted on another post in the forum.
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judy at Web2Market  
#6 Posted : Tuesday, August 27, 2024 7:54:49 AM(UTC)
judy at Web2Market

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We made a copy of the site on a new server and the Fedex works now. The site was on an old VMWare server and there must be something network-related blocking the communication.
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Katie S  
#7 Posted : Tuesday, August 27, 2024 10:55:35 AM(UTC)
Katie S

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Thanks for the update Judy.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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