Slightly confused.

The two scenarios.

- An order is first authorized and then captured, usually at a later date.
- Order is authorized and captured at the same time; this is also known as a charge.

Please note if an authorization passes the expiration date, typically nowadays seven days or less, when you try to capture, and the capture fails, it will then automatically reauthorize and grab at the same time, also known as a charge.

The gateway automatically will not authorize an order if it's fraud protection system triggers something like a setting where the CVV fails. However, it is logged in the daily transactional report of the gateway.

I believe AbleCommerce has a setting to record the transaction or not. It is a good idea to record this transaction for many reasons.

One should never combine deleting and voiding an order, as these are two separate steps. An authorization will automatically expire, unless you void it inside AbleCommerce, or go to the gateway itself and void it there.

Deleting information is never a good idea.

Hope this helps,
-Ray

Edited by user Monday, June 12, 2023 9:37:55 AM(UTC)  | Reason: Not specified

Then have the client just void the authorization from within AbleCommerce. Combining the deletion of an order, which is ill-advised in case of an audit, just ask your accountant, and voiding an authorization on a transaction are two entirely different things.

Having a record of a voided transaction is extremely beneficial for future reference, especially in the case of chargebacks.

Just my two cents on doing accounting for my company for the last 32 years.

-Ray

OK, thanks. He hadn't given me a specific example and I hadn't checked his settings. I'll investigate further.