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Email address validation on billing page
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judy at Web2Market  
#1 Posted : Monday, June 5, 2023 6:41:58 AM(UTC)
judy at Web2Market

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Dumb question, but I can't find it. Where is the code that validates the email address on the EditBillAddress form? We have a 9.0.7 site where some customers have not been able to check out because they are getting the error that the email address is not valid. I can't remember what the first one was, but this one is a gmail address and should work OK.I found a couple of places in the admin where there were Regexes, but not checkout pages.
Thanks
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moizkiyani027991993  
#2 Posted : Tuesday, June 13, 2023 6:42:58 AM(UTC)
moizkiyani027991993

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In the EditBillAddress form, we use MVC built-in Email validator to validate the email addresses. [EmailAddress]

Can you please provide us with the email addresses which are causing the issue so we reproduce it?
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judy at Web2Market  
#3 Posted : Wednesday, June 14, 2023 6:45:38 AM(UTC)
judy at Web2Market

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It has happened a couple of times and I wasn't able to reproduce it on the site. Last time was a gmail address with no spaces or weird characters or trailing spaces. Thanks for the info.
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Katie S  
#4 Posted : Wednesday, June 14, 2023 2:34:47 PM(UTC)
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Could it be the length of the email address?
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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judy at Web2Market  
#5 Posted : Thursday, June 15, 2023 6:18:37 AM(UTC)
judy at Web2Market

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I don't think it was the length because I tried the same email address and it was OK. Maybe they were on a mobile device and there was quirk. The weird thing is that in both case where the merchant said there was an issue, the orders were actually placed.
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