I've been trying to get a handle on this for some time, and I finally figured out what's going on.

Using version 9.0.7, when I'm editing a contact page, and I step away, let's say for 25 minutes, while I'm still logged on, I will automatically get logged out in the background. That's OK. However, I may not be aware of this, when I come back to the computer, I will try to save sometime and of course the system just times out.

But in doing so, it messes up the web site app pool, and the website refuses to load until I recycle. I can duplicate this 100% of the time.

Any suggestions besides logging out when I walk away from the computer?

Thanks
-Ray

Edited by user Wednesday, December 21, 2022 1:32:23 PM(UTC)  | Reason: Not specified

There are many recommended settings from Microsoft themselves, which are all over the place.

The main problem here is that I have the timeout timer set to 90 minutes, and for my regular employees who are processing orders, this works perfectly.

The issue is as a full-blown admin, not limited admin when I am manipulating contents live, which by the way I should not be doing in the first place, if I am completely idle for even 25 minutes, the system has an issue reconnecting to update the new contents.

And yes, I'm aware that this setting needs to be altered in two different places.

I technically should be timing out at 90 minutes, not 25, so that's the first issue. I think the concern here is that it's trying to write to specific areas in the database and when the system barks the app pool goes bonkers.

That being said, obviously, this could be a problem that might be difficult for AbleCommerce to constantly reproduce, so I will do my editing on my development server and do a quick copy and paste to my production server.

But I would love to hear from support, and better yet if support wants to make recommendations on the app pool that would be wonderful.

Many Thanks,
-Ray

Hi nadeem,

The answer to your first question is no, we are not using Zapier.

Addressing your second question, I have developed a bad habit of trying to edit on-the-fly content pages on the production server. Many of these edits involved constant changes, one right after the other, and others while I step away from the computer and come back 20 minutes later.

I have 3 development servers just for this purpose and I need to start using them, and once I get the contact page done, I should just copy and paste once to the production server.

That definitely solves my problem.

Thanks,
-Ray