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Merging Acounts does not work when placing order for customer - Creating order in Admin for a anonymous user already there fails when merging
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rlopez397954  
#1 Posted : Wednesday, November 9, 2022 6:10:14 PM(UTC)
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In 9.0.6 we have run into a problem when placing an order for an existing anonymous user and using the check box to merge the user to a registered user. What happens is the order will not move forward and be merged if the box is checked. You have to uncheck the merge box in order to process the order. I looked and did not see if this was reported in the past. Here is how to get there.

Create an order as anonymous user.

Then log into admin and place an order for this anonymous using all of the same credentials and the box will automatically be checked during checkout. When you click the proceed button, you get a quick scroll and nothing happens. Then uncheck the merge box and the order will then move forwarded into processing. Also as a note, I have not been able to do a search and find a anonymous in the orders processing sequence.

Thanks again for your help.
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rlopez397954  
#2 Posted : Wednesday, November 16, 2022 8:38:14 AM(UTC)
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Any feedback from the able team would be great on the above issue I reported. Please help would like to have a fix for this.
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Katie S  
#3 Posted : Thursday, November 17, 2022 11:20:41 AM(UTC)
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Can you provide a screenshot?

Specifically for:

Quote:
Then uncheck the merge box and the order will then move forwarded into processing
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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rlopez397954  
#4 Posted : Thursday, November 17, 2022 3:53:31 PM(UTC)
rlopez397954

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Here is a screen shot. When placing an order through the Admin for an existing anonymous user who has placed an order sometime in the past, this is the box that shows up if the user credentials match the email and is already Pre-checked by the system.

Quote:
The email address specified for this order appears to match an existing user account. Check the box below if you want this order to be linked with the specified account. (THE BOX IS ALREADY CHECKED)


At this point when you tap the next button at the bottom all you get is a quick scroll in the center of the screen and nothing happens. So, in order to get the next button to work and process the order through you have to uncheck the box, then the order processes through.

PROBLEM
1. The box should not be checked when you get to this screen. 2. If the box is checked the order should process through and merge with the anonymous user, which it will not do.

This works just fine in Gold12 and earlier versions back to 7. We have always had to check the box if we choose, but not uncheck the box!

AbleScrnsht.jpg (2,130kb) downloaded 3 time(s).
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Katie S  
#5 Posted : Friday, November 18, 2022 12:33:28 PM(UTC)
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I was able to confirm the issue and will report this as a bug.

As a workaround, you'll need to uncheck the box for now. After the order is created, you can merge it to another account by using the button on the bottom of the order summary page. I confirmed this is working.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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thanks 1 user thanked Katie S for this useful post.
rlopez397954 on 11/18/2022(UTC)
rlopez397954  
#6 Posted : Friday, November 18, 2022 1:15:51 PM(UTC)
rlopez397954

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Katie,

Thank you for your help.
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