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Order without item purchased - Can empty order processed?
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speedythinker1832579  
#1 Posted : Thursday, November 14, 2019 1:07:49 PM(UTC)
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Hi:

I think there is a bug on the latest update 9.0.1.5867
I just received an order without seeing any item in the transaction. Very strange. I never seems before
Can the system process '0' item order?

Marco
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mazhar  
#2 Posted : Friday, November 15, 2019 2:16:19 AM(UTC)
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Hi, Can you provide some more details? What is the payment method used with this order if any? Does it have any registered customer? Are there any existing orders for that user?
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speedythinker1832579  
#3 Posted : Saturday, November 23, 2019 12:54:57 PM(UTC)
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Hi Mazhar:
Sorry for the late reply, extremely busy here.

Payment method: unknown
Registered customer: Yes
Status: 2nd try of the same time. First order failed through Paypal




Regards,
Marco

Edited by user Saturday, November 23, 2019 12:56:15 PM(UTC)  | Reason: Not specified
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Katie S  
#4 Posted : Monday, November 25, 2019 6:37:37 AM(UTC)
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Hello Marco,

What probably happened is the customer attempted the Paypal payment and it failed, so they may have used the BACK button to return to the Payment page instead of retrying the payment from the receipt page.

This is something we can test for.

Thanks
Katie
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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Katie S  
#5 Posted : Monday, November 25, 2019 9:13:31 AM(UTC)
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I logged an issue report AC9-1363

First we will need to reproduce it, but I will let you know either way.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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speedythinker1832579  
#6 Posted : Wednesday, December 4, 2019 3:40:41 PM(UTC)
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It happened again today
It shouldn't allow an order created without any item in the basket

Marco
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Katie S  
#7 Posted : Thursday, December 5, 2019 2:51:30 PM(UTC)
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Hi Marco,

We have confirmed that the customer used the Back button after placing the order. I'm not sure why, but perhaps there was an issue with the payment.

It will be fixed in the next version which we hope to be at the end of January.

If you need a fix sooner, I can have a developer post the code. The change would need to be made in the source code and recompiled, so generally you would need a development or staging area to make these kinds of changes, which can then be pushed to the live site.

Thanks
Katie
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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