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Email Templates and Event Triggers - How to send an email when order status changes due to payment complete
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kevin26034224  
#1 Posted : Friday, November 8, 2019 7:28:15 PM(UTC)
kevin26034224

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Hi,
I am trying to set up an email to be sent when payment(s) for orders are completed.

I have tried to send the Customer Order Notification email with the trigger "Order status was updated", but no email is ever sent.

What is the trick to to handle this?
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Joe Payne2  
#2 Posted : Saturday, November 9, 2019 5:46:35 AM(UTC)
Joe Payne2

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Look for the Payment triggers further down in the list. "Payment Was Fully Captured" is probably what you're looking for.
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kevin26034224  
#3 Posted : Saturday, November 9, 2019 8:25:16 PM(UTC)
kevin26034224

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Thanks Joe for the reply.
I figured out why i wasn't getting the emails...
demo system... orders had demo email address, etc in order, not my email address... duh.

Edited by user Saturday, November 9, 2019 9:08:38 PM(UTC)  | Reason: added image

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Joe Payne2  
#4 Posted : Monday, November 11, 2019 7:17:30 AM(UTC)
Joe Payne2

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No worries, it happens. Glad you figured it out.
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