Hello -

I have a client on Gold R11 SR1 and we've been using TaxCloud for years without any issues. Beginning a number of months back, it seems like there are some TaxCloud API issues occuring and I was curious if AC is aware of any API changes/updates on TaxCloud's side? I've tried contacting TaxCloud and haven't had any meaningful success getting information out of them. Here are the two things we experience:

1) Orders will properly show calculated taxes through checkout, but when viewing the order on the admin side, the taxes line is now gone. Customer paid the proper amount but for some reason it isn't committing to the order. I'm seeing the following error being logged by AC: TaxCloud Commit failed with error message(s). A matching lookup could not be found for this authorization (CartID : 109807)

2) When trying to use the 'Are You Tax Exempt' link during checkout which pops up a modal. This use to contain a link to go generate the certificate, but no longer does. It says "Total tax for this order is $7.98. You can use Order#{removed} for Single purchase certificate. Please click here to manage/apply exemption certificates" however there is no hyperlink to click. Additionally, the console captures the following error: Failed to load resource: the server responded with a status of 400 (Bad Request). When you click on the file it refers to (https://taxcloud.net/imgs/cert.min.js?time=1644519572059), it goes to XX and shows this error: {"message":"cert.min.js unknown file"}

Thanks for any insight!

Greg

Hi Nadeem -

Oddly enough, the tax issue resolved itself (unless TaxCloud did something on their end) so we're squared away, there.

I'm trying to schedule time with their development team regarding the exemption certificates, and will keep this thread updated.

Thanks,
Greg