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gdelorey2939345  
#1 Posted : Monday, January 24, 2022 5:29:51 PM(UTC)
gdelorey2939345

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Groups: Authorized User, Developers, Registered
Joined: 11/2/2021(UTC)
Posts: 12

Hello -

One of our clients on AC Gold R10 accidentally published already exported orders to Shipstation. We're talking thousands of orders, and I can't figure out a way to stop the sync. I've tried restarting the website and application pool to no avail. I'm not sure the criteria used that allows AC to know which orders to transfer and where it leaves off, but they're still transferring as of now.

We also looked at the orders and shipment tables and thought maybe the 'include orders already exported' checkbox removed the ShipDate and/or ShipStationId values from shipments, but that doesn't appear to be the case either after setting temporary values.

Can you provide some insight into how we may be able to cancel this very long sync process?

Thanks!
Greg

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nadeem  
#2 Posted : Wednesday, January 26, 2022 3:51:15 AM(UTC)
nadeem

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Hi Greg,

Export order is an asynchronous process. Recycling the App Pool should abort this process because the thread is running in the same web context. I hope you have did it right by clicking on the application pool used by the website and click on Recycle on the right panel. Alternatively, you should see a Cancel button on the screen where the export is running (Admin/DataExchange/ShipStationExport.aspx), when you click on the Cancel button it should terminate the process as well.

Quote:
I'm not sure the criteria used that allows AC to know which orders to transfer and where it leaves off, but they're still transferring as of now.


There is a search form on the Shipstation export page in admin where you can use the search criteria and publish all searched orders. If the client has just used the 'Include Orders Already Exported' with other default filters, then all the valid orders either already exported or not will be published to shipstation.

Quote:
We also looked at the orders and shipment tables and thought maybe the 'include orders already exported' checkbox removed the ShipDate and/or ShipStationId values from shipments, but that doesn't appear to be the case either after setting temporary values.


The shipdate and shipstationid are updated once the export process is completed and you use the 'Sync Statuses' button from merchant admin i.e. Admin/DataExchange/ShipStationStatusSync.aspx. The sync statuses back isn't being done automatically.

Hope this will be helpful!

Thank you!
gdelorey2939345  
#3 Posted : Wednesday, January 26, 2022 12:18:43 PM(UTC)
gdelorey2939345

Rank: Member

Groups: Authorized User, Developers, Registered
Joined: 11/2/2021(UTC)
Posts: 12

Thanks for the explanation. They eventually stopped flowing, fortunately :)
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