Admin user timeout - Store admin logging in and getting prompted for credentials after just a few minutes idle time Options  Email this topic  Watch this topic  Print this topic » Normal Threaded

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kevin26034224		#1 Posted : Thursday, September 5, 2019 12:09:35 PM(UTC)
Rank: Member Groups: Registered, Developers Joined: 7/26/2019(UTC) Posts: 20 Thanks: 2 times		Our store admin user is reporting being asked for credentials after just a few minutes of idle time. This is the screenshot of the prompt, not usual session timeout. Screen Shot Any idea what is causing this?
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Katie S		#2 Posted : Friday, September 6, 2019 6:57:01 AM(UTC)
Rank: Advanced Member Groups: System, Administrators, Developers, Registered, HelpDesk Joined: 10/29/2018(UTC) Posts: 472 Thanks: 4 times Was thanked: 34 time(s) in 33 post(s)		Hi, This prompt isn't coming from AbleCommerce. Do you have a custom integration or permissions set at the website level? Thanks, Katie
		Thanks for your support! Katie Secure eCommerce Software and Hosting
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kevin26034224		#3 Posted : Friday, September 6, 2019 7:55:20 AM(UTC)
Rank: Member Groups: Registered, Developers Joined: 7/26/2019(UTC) Posts: 20 Thanks: 2 times		No custom integrations in place and no special permissions have been set that I know of. Any other ideas?
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shari		#4 Posted : Friday, September 6, 2019 9:48:10 AM(UTC)
Rank: Advanced Member Groups: Admin, Developers, Registered, HelpDesk, Authorized User Joined: 10/5/2018(UTC) Posts: 704 Thanks: 5 times Was thanked: 113 time(s) in 112 post(s)		This could happen if Windows Authentication is enabled on the website. Please confirm this in your webserver if you are using IIS (Internet Information Services)
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kevin26034224		#5 Posted : Friday, September 6, 2019 1:34:06 PM(UTC)
Rank: Member Groups: Registered, Developers Joined: 7/26/2019(UTC) Posts: 20 Thanks: 2 times		We are using IIS but I have no way to tell if Windows Authentication is turned on. How would I check that?
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shari		#6 Posted : Wednesday, September 18, 2019 6:37:14 AM(UTC)
Rank: Advanced Member Groups: Admin, Developers, Registered, HelpDesk, Authorized User Joined: 10/5/2018(UTC) Posts: 704 Thanks: 5 times Was thanked: 113 time(s) in 112 post(s)		Please open your IIS interface, select the website and select the Authentication menu If there is an option for windows authentication then it should be disabled. I am sharing screenshots to elaborate Capture2.PNG (49kb) downloaded 1 time(s). Capture1.PNG (100kb) downloaded 2 time(s).
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