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Adding Digital Good to Current Order
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IDAutomation  
#1 Posted : Tuesday, August 6, 2019 8:52:49 AM(UTC)
IDAutomation

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I have a product a customer paid for and want to add a digital good to the order after the fact. I go to the Digital Goods tab, Add New button, search for a file, click the checkbox and click add selected and nothing happens.

UserPostedImage
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IDAutomation  
#2 Posted : Tuesday, August 6, 2019 10:44:38 AM(UTC)
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Now I've hit the same issue on adding single digital goods to certain licenses in the admin panel on the product setup side. I was able to add a single DG to two of the licenses but I cannot add the DG to the other 2 licenses that I need to add the software to.

UserPostedImage

Edited by user Tuesday, August 6, 2019 10:52:08 AM(UTC)  | Reason: Not specified
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Katie S  
#3 Posted : Tuesday, August 6, 2019 4:32:03 PM(UTC)
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Hi,

I'm not sure why this isn't working for you. I was able to add digital goods to a product with variants, and also to an order.

Are you seeing any errors in the log?


Thanks
Katie
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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IDAutomation  
#4 Posted : Wednesday, August 7, 2019 8:16:19 AM(UTC)
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This morning I logged into the store and the two zips (that you could see in the screenshot) that I added to two of the licenses independently were gone, so that was bizarre and now I can add that zip to all 4 of the licenses I needed to add them. So for whatever reason, that fixed itself.

But I'm still unable to add a digital good on a customer's completed order. It acts like it's doing something when you click "Add Selected" because I see that quick three blocks moving timer appear but nothing changes? And I've tried adding other digital goods to see if there was just something wrong with that one file, but none of them would "add".

There are no messages in the Error File either.
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Katie S  
#5 Posted : Wednesday, August 7, 2019 9:18:57 AM(UTC)
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Let me try again, but this time I would like to mimic your digital good configuration. Can you provide a screenshot, or give me the settings for one of the DG's that won't attach?

Thanks,
Katie
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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IDAutomation  
#6 Posted : Wednesday, August 7, 2019 9:30:10 AM(UTC)
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Here is the screenshot of my digital good setup:

UserPostedImage
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Katie S  
#7 Posted : Wednesday, August 7, 2019 10:35:37 AM(UTC)
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Ok, I found the problem. It happens if you use the search form and then try to use the Add Selected button for the search result. If you don't use the search form, the digital good can be added. You can still use the filter by alphabet feature at the top of the page, so that should make it a little easier.

Ref. AC9-1235
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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IDAutomation  
#8 Posted : Wednesday, August 7, 2019 10:55:11 AM(UTC)
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Actually, since I have so few digital goods at the moment, I didn't need to search. I go the customer's order, go to digital goods tab:
UserPostedImage

And there it is in the list below without searching or hitting any letter:
UserPostedImage

I did try hitting the alpha character "I" just to see if it triggered or fixed anything and still nothing?
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shari  
#9 Posted : Friday, August 30, 2019 6:41:50 AM(UTC)
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Hi,

I am able to reproduce the issue you have mentioned. We will be giving updates in the upcoming release very soon.

For now, if you want to make it work there is a simple change in code that is needed.

please open \Website\Areas\Admin\Controllers\OrdersController.cs

Find this line of Code

Code:
public ActionResult AddDigitalGoods(FormCollection form, int orderNumber, string sortExpression = "Id Desc", int pageNumber = 1, int pageSize = 20)


and replace it with

Code:
public ActionResult AddDigitalGoods(FormCollection form, int orderNumber)


You will need to compile your project.

Please let me know if you have any trouble.
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thanks 1 user thanked shaharyar for this useful post.
IDAutomation on 8/30/2019(UTC)
IDAutomation  
#10 Posted : Friday, August 30, 2019 9:53:15 AM(UTC)
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Thank you, this worked for adding a download to a customer's order after the fact.
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