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New Installation R9 - Installation not beginning after extracting files
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rogers.tom26083007  
#1 Posted : Monday, July 29, 2019 9:45:09 AM(UTC)
rogers.tom26083007

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Hello. Instructions seem pretty straightforward: extract zip to webroot, open site in browser and viola - installation begins. well.....this does not happen for me. I have confirmed system requirements are meet and extracted files to root folder. I have tried both directory browsing enabled and disabled. No page loads nor any type of installation begins. I understand by opening the folder, detection of installation should be automatic but that is not happening.

thank you
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MikeR  
#2 Posted : Monday, July 29, 2019 10:01:59 AM(UTC)
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Hi Tom,

Please post any error message you are receiving. You will need to edit the /website/web.config to see the messages

Change

<customErrors mode="On" defaultRedirect="~/Errors/Error" redirectMode="ResponseRewrite">

to

<customErrors mode="Off" defaultRedirect="~/Errors/Error" redirectMode="ResponseRewrite">

Confirm the zip file was unblocked before you unzipped the files by clicking on properties.

unblock.jpg (108kb) downloaded 0 time(s).

Be sure you are running ASP.net 4.6.2 or newer.
Thank you for your support!
Mike Randolph
AbleCommerce.com
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rogers.tom26083007  
#3 Posted : Monday, July 29, 2019 10:58:43 AM(UTC)
rogers.tom26083007

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ASP version


root directory (browsing on)

error browsing off.


edit completed to web.config file as instructed.
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MikeR  
#4 Posted : Monday, July 29, 2019 11:06:37 AM(UTC)
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Hello Tom,

Delete the files under the root of the website and then only unpack the /website files into the root of the webserver. Those other directories are for visual studio and not used for deployment.
Thank you for your support!
Mike Randolph
AbleCommerce.com
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rogers.tom26083007  
#5 Posted : Monday, July 29, 2019 11:28:11 AM(UTC)
rogers.tom26083007

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updated file directory (wwwroot)

IIS folder list

Extract updated. same 403 error result
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MikeR  
#6 Posted : Monday, July 29, 2019 12:15:23 PM(UTC)
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Hello,

Confirm that the asp.net trust level is set to High (Internal) required for MVC applications. If you still have trouble please post the full error message as the last post I could only see 1/2 of the screen.

Thank you for your support!
Mike Randolph
AbleCommerce.com
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Joe Payne2  
#7 Posted : Thursday, August 1, 2019 8:59:33 AM(UTC)
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Originally Posted by: rogers.tom26083007 Go to Quoted Post
Hello. Instructions seem pretty straightforward: extract zip to webroot, open site in browser and viola - installation begins. well.....this does not happen for me. I have confirmed system requirements are meet and extracted files to root folder. I have tried both directory browsing enabled and disabled. No page loads nor any type of installation begins. I understand by opening the folder, detection of installation should be automatic but that is not happening.

thank you


Have you given the application pool assigned to the IIS site permissions (including modify) to the folder hosting the site?

I can't see your screenshots from your second post so I can't tell how your IIS site is configured.
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