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Payments Issue! - Account data storage or SSL has been disabled.
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mgosp26416588  
#1 Posted : Tuesday, March 11, 2025 8:02:23 AM(UTC)
mgosp26416588

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Hi,

Why do we get this message "Account data storage or SSL has been disabled." in the Account Details field of the Payments tab (see View Order #xxxxx)?

Thank you
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judy at Web2Market  
#2 Posted : Tuesday, March 11, 2025 8:09:03 AM(UTC)
judy at Web2Market

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It most likely means you have not enabled credit card number storage Admin/Security/SystemSettings or you don't have SSL enabled on your site.
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mgosp26416588  
#3 Posted : Tuesday, March 11, 2025 8:14:56 AM(UTC)
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Credit card number storage and SSL (certificate installed) are (were) always enabled. We encountered an issue last week due to LV (Las Vegas) incident where all hosting servers were wiped out.

Edited by user Tuesday, March 11, 2025 8:22:19 AM(UTC)  | Reason: Not specified
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Katie S  
#4 Posted : Tuesday, March 11, 2025 11:07:24 AM(UTC)
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You might need to restore your encryption key.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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mgosp26416588  
#5 Posted : Tuesday, March 11, 2025 11:10:47 AM(UTC)
mgosp26416588

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That's the problem, we haven't found the encryption key to restore it. Is there a workaround?

What about the new orders with a new encryption key, will their account details be available?
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Katie S  
#6 Posted : Tuesday, March 11, 2025 11:19:23 AM(UTC)
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There is no work-around if you don't have a backup of the encryption key to restore.

For new orders, the account details should be available with a new encryption key, SSL enabled, and account data storage on.

Did you have a backup of the website site files and database from before the servers were wiped out?

If you did, then you could restore everything to a temp website to get your old order data.

If you are not getting daily backups of your database and site files, you need to talk with your host about that.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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mgosp26416588  
#7 Posted : Tuesday, March 11, 2025 11:28:08 AM(UTC)
mgosp26416588

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We did have a website backup, but the database is probably off by a few orders. For example if we use the backed database.config file (encrypted), we get this error:

Failed to decrypt using provider 'DataProtectionConfigurationProvider'. Error message from the provider: Key not valid for use in specified state. (Exception from HRESULT: 0x8009000B)

Encryption.config file looks like this when website restored:

<?xml version="1.0" encoding="utf-8"?>
<ablecommerce>
<encryption />
</ablecommerce>

It looks like the encryption key is missing, that is why the error is showing up?
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Katie S  
#8 Posted : Tuesday, March 11, 2025 11:37:55 AM(UTC)
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Yes, sorry....

It does look like you would need your encryption key restored.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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mgosp26416588  
#9 Posted : Tuesday, March 11, 2025 11:43:59 AM(UTC)
mgosp26416588

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Well, it doesn't look good.

Thank you, Katie.
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mgosp26416588  
#10 Posted : Tuesday, March 11, 2025 12:46:37 PM(UTC)
mgosp26416588

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Katie, one more question.

Looking at the old website backups, I see that the database.config file is encrypted whereas encryption.config is not (see below, encryption key missing) and I haven't had any problems with viewing the account details before. Is it normal???

<?xml version="1.0" encoding="utf-8"?>
<ablecommerce>
<encryption />
</ablecommerce>

Edited by user Tuesday, March 11, 2025 12:47:18 PM(UTC)  | Reason: Not specified
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mgosp26416588  
#11 Posted : Tuesday, March 11, 2025 4:08:41 PM(UTC)
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Katie, in what table is the credit card info saved for future processing?

Thanks
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