logo
Welcome to our new AbleCommerce forums. As a guest, you may view the information here. To post to this forum, you must have a registered account with us, either as a new user evaluating AbleCommerce or an existing user of the application. For all questions related to the older version of Gold and earlier, please go to AbleCommerce Gold forum. Please use your AbleCommerce username and password to Login. New Registrations are disabled.

Notification

Icon
Error
Gift certificate validated email not sent
Options
Go to last post Go to first unread
Previous Topic Next Topic
judy at Web2Market  
#1 Posted : Wednesday, January 8, 2025 9:53:53 AM(UTC)
judy at Web2Market

Rank: Advanced Member

Groups: Developers
Joined: 11/7/2018(UTC)
Posts: 305

Thanks: 21 times
Was thanked: 5 time(s) in 5 post(s)
I have tested this on a 9.0.8 and 9.0.9 site. I do not have a 9.0.10 site to test on.
When a gift certificate is validated, the Gift Certificate Email Validated is not sent, even though the trigger is Pending gift certificate validated.
I have tested by:
Purchasing gift certificate and activating it from view order in admin.
Navigating to gift certificate itself under manage gift certificates( Admin/Payments/GiftCertificates) and clicking to Deactivate then Generate for Serial Number.
Back to top

Wanna join the discussion?! Login to your AbleCommerce Forums forum account. New Registrations are disabled.
Back to top  
Katie S  
#2 Posted : Wednesday, January 15, 2025 6:41:39 PM(UTC)
Katie S

Rank: Advanced Member

Groups: System, Administrators, Developers, Registered, HelpDesk
Joined: 10/29/2018(UTC)
Posts: 474

Thanks: 4 times
Was thanked: 34 time(s) in 33 post(s)
Hi Judy,

I confirmed this is a bug. I'll get it reported tomorrow.

In the meantime, an easy solution would be for the order admin to manually send the gift certificate email when the payment is processed.

I'll post a fix here when it's passed QA.

Thanks for letting me know, and I'm sorry for the delay in getting this tested.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
Back to top
Katie S  
#3 Posted : Wednesday, January 15, 2025 7:12:31 PM(UTC)
Katie S

Rank: Advanced Member

Groups: System, Administrators, Developers, Registered, HelpDesk
Joined: 10/29/2018(UTC)
Posts: 474

Thanks: 4 times
Was thanked: 34 time(s) in 33 post(s)
Actually, it is working. I was putting together a bug report for the dev team and my second test worked.

I checked JIRA for any recent fix, and there is nothing logged.

So, I'm scratching my head a bit now. Not sure why, but I definitely have an email in my inbox "Gift Certificate Validated for Order.."

If I can be of further help, please let me know.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
Back to top
judy at Web2Market  
#4 Posted : Thursday, January 16, 2025 8:38:21 AM(UTC)
judy at Web2Market

Rank: Advanced Member

Groups: Developers
Joined: 11/7/2018(UTC)
Posts: 305

Thanks: 21 times
Was thanked: 5 time(s) in 5 post(s)
Thanks, I finally got an email, but only when the payment was received. I had expected to receive one when the gift certificate was activated in the admin, either on the order or under manage gift certificates.
Back to top
Users browsing this topic
Guest (3)
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Privacy Policy | Powered by YAF.NET 2.2.4.14 | YAF.NET © 2003-2025, Yet Another Forum.NET
This page was generated in 0.119 seconds.