Without having more specifics, the first thing I would do is make sure that all the caches are reset.

Next, I will remove the Captcha by making the change at the database level. Since you don't offer much information, it could also be a firewall setting that prevents admin people from logging in.

I hope some of this helps,
-Ray

You can go to your database and execute the following script:

UPDATE ac_StoreSettings
SET FieldValue = 'False'
WHERE FieldName = 'GoogleReCaptchaEnabled' OR FieldName = 'MerchantPasswordImageCaptcha';

If not, go into your database and look for the table called "ac_StoreSettings." Then, go to the field called "GoogleReCaptchaEnabled" and set it to False.

If you're unsure how to work with databases, you must get a developer involved.

-Ray

No, You need a developer.

This is basic stuff; if you don't know how to manipulate your own database, you need to get a professional. If you make a mistake, your entire site can crash.

To answer your question, here are the following steps:

#1. Access the back-end database using your favorite database tool. You will need to know your database location, probably using ODBC, the database password, and the username. The user should be an admin or be able to write to the database.

Examples:

• SQL Management Console
  Microsoft Access
  Navicat etc..

#2. After logging into the backend database using your database software, open your database. I'm not sure what name you gave your database, so each one will be different.

#3. Find the table called "ac_StoreSettings" and open this table.

#4. Find the "GoogleReCaptchaEnabled " column and set it to "False."

#5. Save your settings.

If any of these steps seem unfamiliar or if you're unsure about any part of the process, it's crucial to seek professional help. Making a mistake could lead to a system crash, so it's better to be safe than sorry.

PS: I'm unsure if a configuration file can overwrite the setting in the database.

Hi Katie,

It would definitely help if he were more specific. He's using version 9.0.10.8121, which, of course, has the new Google reCAPTCHA type v3.

I was able to go to his site, register, and log in as a regular user with no problems. But he's complaining about admins not being able to log in. Since I'm still on version 9.0.9, I'm not sure if you made any changes to the back-end database.

I still think this is a Website or browser cache issue.

It would help if he would answer the following questions.

#1. Have you tried logging in using a different computer?
#2. Have you tried logging in using a freshly downloaded browser?
#3. Have you tried logging in using the /Admin page, not the /Login page?
#4. Did you have your website reset under IIS?

See if he's willing to share an admin login with you guys and see what happens on your end.

I hope this helps him.
-Ray

Hi Brant,

Is this still happening? I have another work-around if you can't get into the database.

Also, the ac_StoreSettings table is cached, so if you make any changes, you will need to recycle the application from IIS.

PS. Thank you Ray and Judy for your help!