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pdsteiner8198692  
#1 Posted : Tuesday, June 4, 2024 6:05:31 AM(UTC)
pdsteiner8198692

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Having an issue with capture button in version 9.0.10, we've decided to stay with version 9.0.7. Can this plugin be installed on 9.0.7? According to the instructions (see screenshot) it should be found in the Plugins page.

Screenshot 2024-06-04 at 14.01.52.png (94kb) downloaded 3 time(s).

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judy at Web2Market  
#2 Posted : Tuesday, June 4, 2024 9:40:30 AM(UTC)
judy at Web2Market

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Yes, you should be able.
pdsteiner8198692  
#3 Posted : Tuesday, June 4, 2024 10:30:18 AM(UTC)
pdsteiner8198692

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That's the thing, there is none. Probably I should manually copy the plugin's zip file into the plugins folder and then click the Refresh button. If the latter is true, why isn't part of the instructions?
Katie S  
#4 Posted : Tuesday, June 4, 2024 11:12:46 AM(UTC)
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The UPS Oath plugin wasn't available until 9.0.9, so that's why you are not seeing it in the Plugins folder. The online Merchant Guide does not reflect the installation of the plugin for past versions.

Instead, you'll want to follow these instructions here to download:

To get the new plugin, login to your account and view the Downloads page.

Installation and migration instructions are in the readme.txt file.

Please let me know if you have any trouble finding the file.


Thanks for your support!

Katie
Secure eCommerce Software and Hosting
pdsteiner8198692  
#5 Posted : Tuesday, June 4, 2024 11:53:53 AM(UTC)
pdsteiner8198692

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Very confusing, I'm supposed to download version 9.0.9, copy the UPSOAuth.zip into the Plugin's folder of our store version 9.0.7, then hit the "Refresh" button. Are these the migration steps?

Note: We don't want to upgrade our store to a later version due to the capture issue, we want to stick with 9.0.7 version.

Edited by user Tuesday, June 4, 2024 12:01:01 PM(UTC)  | Reason: Not specified

Katie S  
#6 Posted : Tuesday, June 4, 2024 12:37:32 PM(UTC)
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All you need to do is download the UPS Plugin from the Downloads page. The file name is UPS OAuth for 9.0.6 to 9.0.10

The instructions are in the readme within the zip file.

2024-06-04_10-34-12.png (51kb) downloaded 1 time(s).
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
pdsteiner8198692  
#7 Posted : Tuesday, June 4, 2024 12:58:08 PM(UTC)
pdsteiner8198692

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We don't see it on the Downloads page, is it because we're using a different email address when logging in?

Edited by user Tuesday, June 4, 2024 1:01:40 PM(UTC)  | Reason: Not specified

Katie S  
#8 Posted : Tuesday, June 4, 2024 1:03:54 PM(UTC)
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The download is only available to subscription holders, so you'll need to login with the account that is used to purchase licenses and renewals.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
pdsteiner8198692  
#9 Posted : Tuesday, June 4, 2024 1:07:52 PM(UTC)
pdsteiner8198692

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This is all we've got in the Downloads page, no plugin files.

Screenshot 2024-06-04 at 21.07.03.png (97kb) downloaded 1 time(s).

Edited by user Tuesday, June 4, 2024 1:08:29 PM(UTC)  | Reason: Not specified

Katie S  
#10 Posted : Tuesday, June 4, 2024 1:22:23 PM(UTC)
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Sorry about that. Try refreshing the Downloads page. You should see it now.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
pdsteiner8198692  
#11 Posted : Tuesday, June 4, 2024 1:26:32 PM(UTC)
pdsteiner8198692

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I did. Still not there yet.
Katie S  
#12 Posted : Tuesday, June 4, 2024 1:34:03 PM(UTC)
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There is something odd with the download not appearing for the user group you are assigned to. I don't know, but I'll need to have a dev look into it.

For now, I manually attached it to your last order. So you can see it on the same Downloads page, just further down in the next section.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
pdsteiner8198692  
#13 Posted : Tuesday, June 4, 2024 1:47:17 PM(UTC)
pdsteiner8198692

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Yes, it's there now. Thank you.
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