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ShipStation updating their system - Moving from int to bigint
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ray22901031  
#21 Posted : Friday, May 24, 2024 11:58:45 AM(UTC)
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I know you just came out with version 9.0.10, Which does not include the modifications to ship-station. It might be a good idea to come out with an updated version to 9.0.10 which does include the modifications to ship-station.

Just my opinion.
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Katie S  
#22 Posted : Friday, May 24, 2024 12:14:44 PM(UTC)
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Hi Ray,

It's quite a process to release a new version. We have to create patches FROM and TO each release, which takes us about a week for testing and distribution.

So it was less complicated to add the patches for Shipstation into the Upgrades menu. Plus, we were able to get the patches out quicker with the deadline coming up.

I understand how this seems, but if there are customers who've already installed 9.0.10, it gets a little messy with the builds.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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ray22901031  
#23 Posted : Friday, May 24, 2024 12:22:40 PM(UTC)
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Got it - thanks
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ray22901031  
#24 Posted : Tuesday, May 28, 2024 3:21:53 PM(UTC)
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I think maybe you missed a few places:

Object reference not set to an instance of an object. View less
Exception: Object reference not set to an instance of an object. Stack Trace: at CommerceBuilder.Services.ShipStation.ShipStationService.CreateOrder(OrderShipment shipment) in D:\GitHub\Working Folder\Able-MRM-9.0.9-052224 - SS Update\Projects\AbleSource\CommerceBuilder\Services\ShipStation\ShipStationService.cs:line 141 at CommerceBuilder.DataExchange.ShipStationExportManager.DoExport(ShipStationExportOptions exportOptions, Int32 userId) in D:\GitHub\Working Folder\Able-MRM-9.0.9-052224 - SS Update\Projects\AbleSource\CommerceBuilder\DataExchange\ShipStationExportManager.cs:line 323


System.NullReferenceException: Object reference not set to an instance of an object.
at CommerceBuilder.Services.ShipStation.ShipStationService.CreateOrder(OrderShipment shipment) in D:\GitHub\Working Folder\Able-MRM-9.0.9-052224 - SS Update\Projects\AbleSource\CommerceBuilder\Services\ShipStation\ShipStationService.cs:line 141
at CommerceBuilder.DataExchange.ShipStationExportManager.DoExport(ShipStationExportOptions exportOptions, Int32 userId) in D:\GitHub\Working Folder\Able-MRM-9.0.9-052224 - SS Update\Projects\AbleSource\CommerceBuilder\DataExchange\ShipStationExportManager.cs:line 323
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ray22901031  
#25 Posted : Tuesday, May 28, 2024 6:53:32 PM(UTC)
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Hi Katie,

I just want to ensure you have acknowledged the log files and error messages thrown by AbleCommerce after we updated the code. I want to make sure that this does not affect our shipping since the deadline is this Thursday.

Many Thanks
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Katie S  
#26 Posted : Tuesday, May 28, 2024 7:23:51 PM(UTC)
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Yes, I notified the dev team right away. Sorry, I should have given you an update.

We should hear back first thing tomorrow morning.

Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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ray22901031  
#27 Posted : Tuesday, May 28, 2024 7:25:32 PM(UTC)
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Awesome, I appreciate it; not being able to ship affects the bottom line.
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nadeem  
#28 Posted : Wednesday, May 29, 2024 4:20:59 AM(UTC)
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Quote:
System.NullReferenceException: Object reference not set to an instance of an object.
at CommerceBuilder.Services.ShipStation.ShipStationService.CreateOrder(OrderShipment shipment) in D:\GitHub\Working Folder\Able-MRM-9.0.9-052224 - SS Update\Projects\AbleSource\CommerceBuilder\Services\ShipStation\ShipStationService.cs:line 141
at CommerceBuilder.DataExchange.ShipStationExportManager.DoExport(ShipStationExportOptions exportOptions, Int32 userId) in D:\GitHub\Working Folder\Able-MRM-9.0.9-052224 - SS Update\Projects\AbleSource\CommerceBuilder\DataExchange\ShipStationExportManager.cs:line 323


Hi Ray,

Are you getting these errors while exporting order to shipstation from AbleCommerce? From the exception, it looks like you are exporting an order which has a product with options but the options doesn't exists in the system. Some how the product options have been modified/deleted. That is, the option choices doesn't exist that are attached to an order.
Can you please try exporting a single order with valid data?

Thanks.
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ray22901031  
#29 Posted : Wednesday, May 29, 2024 6:15:37 AM(UTC)
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Yesterday, we shipped and exported 3 orders. Only one order had options; yes, we have modified many products and have modified options. This order dates back to March of this year before the modifications. Yesterday, my people told me they had an issue with one order. We will keep an eye on this, and if it continues, I will check to see if these orders are current and if they consist of items with or without options.

I will keep you posted.

Many Thanks
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ray22901031  
#30 Posted : Thursday, May 30, 2024 3:49:00 PM(UTC)
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I believe today was the day that ship-station flipped the switch. I'm happy to report that there were no issues on our end. Lots of orders went out today with no problems.

Many thanks to all who worked on the patch.

-Ray
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Katie S  
#31 Posted : Thursday, May 30, 2024 3:58:18 PM(UTC)
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Well, thank you for helping out as well. We can only do so much in a dev environment, so it's good to hear that the patch is working for you.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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