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907 Braintree PayPal Express leaving out city
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judy at Web2Market  
#1 Posted : Monday, May 15, 2023 1:27:44 PM(UTC)
judy at Web2Market

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We have a 907 site using Braintree PayPal Express and he says that the payments are leaving out the city. They don't have source code, so even if I could fix the bug, I couldn't fix it.
Can someone check?
Thanks
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Katie S  
#2 Posted : Monday, May 15, 2023 1:49:04 PM(UTC)
Katie S

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Hi Judy,

I have spent many many hours trying to troubleshoot this issue. If it's the same customer who sells brewing products, then I don't have an answer for you. He opened a ticket and I was never able to reproduce it. The last I remember, I asked him to contact Braintree and try to get some information regarding the transaction logs. No one else has ever reported the issue and I could never reproduce or understand why it's not consistently happening.

I even opened a bug report and asked the devs to look into the code. They found nothing to indicate why it's not working.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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judy at Web2Market  
#3 Posted : Tuesday, May 16, 2023 5:42:28 AM(UTC)
judy at Web2Market

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Thanks, Katie. It is the same client.
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