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9.0.7 - e-check failures - e-check xml error
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charles25686713  
#1 Posted : Tuesday, March 14, 2023 10:05:17 AM(UTC)
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Hi, e-check isn't working for us. Two users have reported seeing this error when trying to use it:

---
There was a problem processing your payment: The element 'transactionRequest' in namespace 'AnetApi/xml/v1/schema/AnetApiSchema.xsd' has invalid child element 'amount' in namespace 'AnetApi/xml/v1/schema/AnetApiSchema.xsd'. List of possible elements expected: 'transactionType' in namespace 'AnetApi/xml/v1/schema/AnetApiSchema.xsd'.
---

Other authorize.net CIM entries work fine.

There isn't an error in the error log; if the user didn't report it, we wouldn't know it happened.

As far as I can tell, e-check is properly associated with authorize.net CIM.

Please advise.

Thanks,
Charles
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shaharyar  
#2 Posted : Thursday, March 16, 2023 7:21:58 AM(UTC)
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Hi,

I am able to reproduce the issue. I am reporting this issue to be fixed.
Thanks for pointing this out.
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shaharyar  
#3 Posted : Tuesday, March 21, 2023 1:54:14 AM(UTC)
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This is fixed to be released in upcoming release. I am sharing the changes here.

1- Open file IntegratedProviders\AuthorizeNetCIM\AuthNetCIMProvider.cs

2- Locate the following content at line # 1602 in DoStandardAuthorize function

Code:
if (!isCheckPayment)
{
    bool capture = (this.UseAuthCapture || authorizeRequest.Capture);
    string transactionType = capture ? "authCaptureTransaction" : "authOnlyTransaction"
    transRequest.transactionType = transactionType;                
}


3- Replace with
Code:
if (!isCheckPayment)
{
    bool capture = (this.UseAuthCapture || authorizeRequest.Capture);
    string transactionType = capture ? "authCaptureTransaction" : "authOnlyTransaction"
    transRequest.transactionType = transactionType;                
}
else
{
    transRequest.transactionType = "authCaptureTransaction";
}


4- Compile the plugin and copy the updated zip file in Website/Plugins folder.
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charles25686713  
#4 Posted : Tuesday, March 21, 2023 8:58:58 AM(UTC)
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Thanks.

I don't have the source code to do this.
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Katie S  
#5 Posted : Wednesday, March 22, 2023 12:24:45 PM(UTC)
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Hi Charles,

We'll be coming out with the next version within the next 2 weeks. This issue is fixed for 9.0.8.

Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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ray22901031  
#6 Posted : Wednesday, March 22, 2023 2:33:06 PM(UTC)
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Care to give an updated feature list, what has changed?
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charles25686713  
#7 Posted : Tuesday, June 20, 2023 1:03:18 PM(UTC)
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Hi, are you 100% certain e-check is working correctly?

We have a customer trying to use it that received this error:

---
Transaction Status: Declined (Card declined by issuer - Contact card issuer to determine reason.)
---

An e-check isn't a card??


I see this error in the AC error log:

---
An error has occured at /Admin/Orders/_CheckPaymentForm
Exception: Value cannot be null. Parameter name: args Stack Trace: at System.String.Format(String format, Object[] args) at ASP._Page_Areas_Admin_Views_Orders__CheckPaymentForm_cshtml.Execute() in E:\Data\store.heartscenter.org\Areas\Admin\Views\Orders\_CheckPaymentForm.cshtml:line 53 at System.Web.WebPages.WebPageBase.ExecutePageHierarchy() at System.Web.Mvc.WebViewPage.ExecutePageHierarchy() at System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage) at System.Web.Mvc.ViewResultBase.ExecuteResult(ControllerContext context) at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult) at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult) at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultWithFilters(ControllerContext controllerContext, IList`1 filters, ActionResult actionResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass3_1.<BeginInvokeAction>b__1(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeAction(IAsyncResult asyncResult) at System.Web.Mvc.Controller.<>c.<BeginExecuteCore>b__152_1(IAsyncResult asyncResult, ExecuteCoreState innerState) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.Controller.EndExecute(IAsyncResult asyncResult) at System.Web.Mvc.MvcHandler.<>c.<BeginProcessRequest>b__20_1(IAsyncResult asyncResult, ProcessRequestState innerState) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult asyncResult) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step) at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
---

line #53 is

@Html.HiddenFor(model => Model.PaymentMethodId)


EDIT: I found other e-check transactions that are working, so it doesn't appear to be an "across the board" problem.

Edited by user Tuesday, June 20, 2023 1:17:58 PM(UTC)  | Reason: Not specified
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charles25686713  
#8 Posted : Tuesday, June 20, 2023 1:31:29 PM(UTC)
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More info. I'm pretty sure this is a bug?

On the admin side for an order, if you try to add an e-check payment, the page doesn't change to reflect e-check data entry.

This is what the customer sees on checkout:

e-check-good.jpg (73kb) downloaded 2 time(s).

This is what is shown on the admin side. Looks like credit card info?

e-check-bad.jpg (120kb) downloaded 10 time(s).

Charles
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Katie S  
#9 Posted : Tuesday, June 20, 2023 7:28:47 PM(UTC)
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Quote:
Hi, are you 100% certain e-check is working correctly?


I'm about 99% confident that e-checks are working. I did the testing myself, but I can only use a test payment gateway.

Quote:
Transaction Status: Declined (Card declined by issuer - Contact card issuer to determine reason.)


This message is actually being sent back to AbleCommerce by the payment gateway. I'm not sure why though. The error makes it seem like the wrong payment method was selected. If you have other e-check payments working, then it's probably something specific with this user. Value cannot be null makes me wonder if they didn't get all the correct info entered or changed payment method part way through.

Quote:
This is what is shown on the admin side. Looks like credit card info?


On the admin screenshot you attached, the tab indicates "Process Credit Card Payment" so I don't think we ever supported echeck payments from this screen. I did check the admin placing a new order > payment page, and you can use it to enter banking information.

Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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charles25686713  
#10 Posted : Tuesday, June 20, 2023 7:38:02 PM(UTC)
charles25686713

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Thanks. Did you notice the drop down for payment method that I selected on the add payment screen?

e-check-bad.jpg (120kb) downloaded 10 time(s).
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Katie S  
#11 Posted : Tuesday, June 20, 2023 8:08:51 PM(UTC)
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Yes, I did. Let me report this to the dev team and see what they say.

What makes most sense is to change the payment form or add another tab for e-check payments.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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charles25686713  
#12 Posted : Thursday, June 22, 2023 11:30:28 AM(UTC)
charles25686713

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Originally Posted by: Katie S Go to Quoted Post
Yes, I did. Let me report this to the dev team and see what they say.

What makes most sense is to change the payment form or add another tab for e-check payments.


Regarding the payment error, this user has a limit on their account they weren't aware of, or forgot about, which was causing the debit failure.

Regarding the error in the log, I suspect it came from our store back office staff trying to use the admin screen to make an e-check payment when the screen doesn't properly support it.

Thanks.
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