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AC 9.0.7 Checkout Errors - Errors occurred during the checkout process...
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pdsteiner8198692  
#1 Posted : Thursday, January 26, 2023 11:45:25 AM(UTC)
pdsteiner8198692

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Lately we've seen these errors in the log entries, not sure what's causing them, any idea???

Screen Shot 2023-01-26 at 19.42.27.png (194kb) downloaded 18 time(s).
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Jay  
#2 Posted : Thursday, January 26, 2023 1:16:32 PM(UTC)
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My first guess would be a missing or invalid country code on that user's billing address.
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pdsteiner8198692  
#3 Posted : Thursday, January 26, 2023 2:04:41 PM(UTC)
pdsteiner8198692

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Hi, Jay. Client's country is always United States, not sure it could be a missing or invalid country code.
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Jay  
#4 Posted : Thursday, January 26, 2023 2:39:05 PM(UTC)
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Looking at the source code, those two slashes in the error message after the word "Customer:" should be separating the full name, email address, and phone number of the user's primary (billing) address. So it seems like maybe that user doesn't have a primary address in the database, or it somehow got in the database with empty fields. You might want to run a query on the ac_Addresses database for that user ID and see what's in there.
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pdsteiner8198692  
#5 Posted : Friday, January 27, 2023 4:27:21 AM(UTC)
pdsteiner8198692

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Jay, in the users table isAnonymous field is checked and no entry for userId 234830 in the addresses table.
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Joe Payne2  
#6 Posted : Friday, January 27, 2023 6:44:20 AM(UTC)
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Jay is correct. The symptom is the null country value. The cause is the shopper's primary billing address object was not populated prior to the call to checkout.

In a default AC9 install, this is only possible if the shopper was able to bypass page 1 of checkout (billing address). Based on my experience, it's a bot causing the error.
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pdsteiner8198692  
#7 Posted : Friday, January 27, 2023 10:12:54 AM(UTC)
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Thanks for the update, Joe.
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judy at Web2Market  
#8 Posted : Monday, January 30, 2023 7:13:10 AM(UTC)
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We do see that error on other versions and figured it was a bot also.
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