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Offline Payment Bug - Can not process orders
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ray22901031  
#1 Posted : Thursday, December 1, 2022 1:29:50 PM(UTC)
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I found the first glitch in the new version 9.0.7 that's preventing us from properly executing orders. It has to do with the offline payments, please see the video.

No matter who I am, or with multiple admin users, I cannot change or add an offline payment. I apologize for the quality of the video, I need to upgrade snagit.

I will have no choice but to go back to the 9.0.5 codebase until we can verify what's going on and resolve this issue.

Can someone else on 9.0.7 please verify?

Thanks

Offline-Payment.zip (634kb) downloaded 8 time(s).
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rlopez397954  
#2 Posted : Thursday, December 1, 2022 1:56:47 PM(UTC)
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Just happened to see this.

Just tested on a 9.0.7 Dev site and it is working correctly. This is a Dev site and not a live site.

Edited by user Thursday, December 1, 2022 2:37:26 PM(UTC)  | Reason: Not specified
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ray22901031  
#3 Posted : Thursday, December 1, 2022 2:06:31 PM(UTC)
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Thank you for verifying that's it working for you, I can constantly reproduce this issue with no problems. But if I go back to the old code base, everything works properly. I'm having one of my developers check to see if we messed up a file.

Again Thanks
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Katie S  
#4 Posted : Thursday, December 1, 2022 2:22:06 PM(UTC)
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I just tested and it's working for me too. From the video, it looks like you can't select any other payment method besides the top one (Visa). That's strange. Let us know if your developer finds anything.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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ray22901031  
#5 Posted : Thursday, December 1, 2022 2:28:17 PM(UTC)
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Working on it now - thanks
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ray22901031  
#6 Posted : Thursday, December 1, 2022 4:19:25 PM(UTC)
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My developer fixed it!

File: Website/Areas/Admin/Controllers/OrdersController.cs

Line: 6270

Comment out this line

if (method != null) method = methods.FirstOrDefault();
//if (method != null) method = methods.FirstOrDefault();

I hope this help someone else.
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ray22901031  
#7 Posted : Thursday, December 1, 2022 4:34:49 PM(UTC)
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Here's an idea, to be able to see the dll file date. Just to make sure the system is picking up the proper file in the backend.
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Katie S  
#8 Posted : Friday, December 2, 2022 11:32:58 AM(UTC)
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Hi Ray,

Do you have the steps to reproduce the issue? I can't seem to figure it out.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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ray22901031  
#9 Posted : Friday, December 2, 2022 12:27:16 PM(UTC)
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I’m going to personally be checking out this file sometime next week to see what happened. Remember we upgraded from 9.05 to 9.07 skipping 9.06, maybe this could be the root of the problem. either way my programmer said that line should not be there in the first place. What does Support have to say about this?

Sent from My iPad
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ray22901031  
#10 Posted : Saturday, December 3, 2022 1:27:52 PM(UTC)
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Hi Katie,

I did a bit of investigation and still, I could not find anything out of the ordinary. The 9.0.5 file, when it comes to this particular code segment, is identical to the 9.0.7 file.

Obviously, there is some condition unknown to me at this time that is causing that particular line of code to create this problem.

Maybe support may want to look into this if other people start to run into the same issue. But for now, we're happy just to remove that line, which really doesn't affect anything else.

I hope this helps.
-Ray
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ray22901031  
#11 Posted : Thursday, December 15, 2022 10:22:37 AM(UTC)
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Hi shaharyar,

Please look into this when you can, as this is really bugging me. The only thing I can think of is that this function is executing differently in version 9.0.7 than in 9.0.5

Removing the entire line works perfectly, and I don't think any harm is done.

method != null

Please see video in the first post - thanks

Edited by user Thursday, December 15, 2022 10:23:48 AM(UTC)  | Reason: Not specified
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shaharyar  
#12 Posted : Friday, December 16, 2022 11:05:45 AM(UTC)
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Hi Ray,


I have reviewed the code changes and found that the code line is removed in 9.0.6. It was removed during fixing
[AC9-1870] - Invalid success message when adding offline order payment

If the code line is still there for you I think this happened because of the direct upgrade from 5 to 7.

Hope this is now clear.
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ray22901031  
#13 Posted : Friday, December 16, 2022 11:14:35 AM(UTC)
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I will never skip another update again !!!

Thanks
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