I have setup both USPS and Fedex accounts but only USPS is working (sort off). The problem is that it won't show any method from the FedEx but USPS rate only when using postage calculator. Also, it shows both USPS Priority(domestic rate) and USPS International rate even though the shipping address is set for USA


Marco

No, I didn't have debug turned on.
I found that there is more issue on the shipping. It seems not allowing two different items with different Ship Group existed in the same order.
Here is how my setup on shipping system:
1)Warehouse: LightObject
2)Ship Group: Standard (by USPS), FedEx, Group1, Groupd2, .... linked to different products that need handled with methods

Here is the problem:

If I have ProductA (linked to the Group1) in the basket with no other products in the basket it worked. But, if I added another item ProductB that was linked to Standard, then there was no shipping rate showing up when clicked the 'Calculate' button. If I removed ProductA from the basket, then I can get rate for the ProductB..


Marco

Hi Marco,

We're looking at your ship groups and we don't really understand your goals with creating all of the ship groups? Maybe it's better to mark these products as ships separately, so they are put into their own shipment with their own shipping methods.

FYI: our temporary solution is to ask our customer to break down their order into two: one for over size item like the laser tube and a separated order for small parts that ship by USPS or Fedex (note: we can't get FedEx to work).

Marco

I think I get it work now. I have to check "Item ship separately" on all heavy item.
That should take care it. Thanks!

There is one more issue: the shipment on USPS can't distinguish domestic or international. So it will show both. Is it something I can do to fix it

Thanks
Marco

As the products are setup to not ship separately , and the shipping methods "Pickup" and "I (Buyer) provide shipper info" are setup to be applied to all products (all shipping groups). So, those are being combined into single shipment.

Now as there is no common shipping group for products in single shipment, rates are not calculated. You need to setup such products to ship separately. It should work, but to test it properly you need to revisit the basket page at store side and continue checkout , this will trigger rates being recalculated, otherwise it will keep serving the cached rates.

Hi Mike:

May be my logic toward to Shipping Group is wrong. Here let me explained how we do handle our shipment below

Standard products: What Shipping Methods? “Ships Standard” by USPS or FedEx (customer pick preferred method because different rate available between those two)
Unstandard Products (Group 1): What Shipping Methods? FedEx (we manually setup the flat rate for different size/weight item)
Unstandard Products (Group 2): What Shipping Methods? FedEx (we manually setup the flat rate for different size/weight item)
Unstandard Products (Group 3): What Shipping Methods? FedEx (we manually setup the flat rate for different size/weight item)
Unstandard Products (Group x): What Shipping Methods? Others, through freight (we manually setup the flat rate for different size/weight item)

Products we carry weight from 1oz to 200#'s
Small item such as light bulb, cutter, ac adapter... etc weight from 1oz to 40# and overall within the limit when combined, are handled by USPS or Fedex and we need to get rate before checked out.

Oversize item such as long glass tube (6ft) or XY gantry (150lbs). It needs to ship in separated packing and rates are setup by us manually. And in majority of these items are handled by FedEx

Case I: When a customer place a light bulb in the shopping cart, it shows USPS rate properly: First Class and Priority Mail. (Still have trouble with FedEx).

Case II: If a customer place a glass tube “GlassA” in the shopping cart, it shows flat rate that we defined which is good
Note, the reason that I need to create so many groups and have a dedicated method attached to it because there are many different type of glass tube and other oversize products that need to have different shipping rate. If I don't make up this way, the system will show a bunch of shipping rate the system will show up a bunch methods. So, if a customer put GlassC in the basket, only method of GlassRateC rate will show up but no GlassRateA, GlassRateB rate will show up. Otherwise, the customer will get confused and usually they will pick up the lowest rate LoL!

Case III: If a customer place a light bulb and a glass tube in the basket, it shows no rate at all. But if I changed that glass tube to "Item ships separately", then it seems to work. Still doing test on it.

Hope you can understand my setup (it could be stupid). If there is a better way to handle it, please give me some hint. I couldn't think of other way to accomplish this task. I have been using similar way on V7 (gold) and it took care most shipping task we need.


Thanks
Marco

Hello Marco,

Please explain this part a bit more.

(we manually setup the flat rate for different size/weight item)

You can set up this just like gold based on our testing.

Standard products & Standard Products Warehouse (default) with UPS and Fedex as shipping methods.
Unstandard Products (Group 1): & Group 1 Warehouse
Unstandard Products (Group 2): & Group 2 Warehouse
Unstandard Products (Group 3): & Group 3 Warehouse
Unstandard Products (Group x): & Group X Warehouse

The goal is of course to have a minimum of warehouses and Ship Groups just for ease of maintenance.

Hi Marco,

You may not want to utilize ships separately as that forces a single item into its own shipment, would that be the norm for these oversized goods? That could trim down the warehouses and groups.

So you (will) have 4 custom groups 1,2,3 and X. How are the rates different? Are you not able to charge by the pound for these objects?

You could setup Matrix by weight. But just use weight as a trigger for a fixed price.

1-2 lbs $35.00
2-3 lbs $50.00
3-4 lbs $70.00
4-5 lbs $120.00

Create all of the possible dollar values you needed. Then just use weight to assign the shipping price.

This would work well if the items are in separate shipments, however, if they are not separate then it would add the weights together 2 + 3 would get us a $120 rate. But 2 and 3 separately would be $85.00