I just inspected the code to understand what is causing the issue but didn't get the point. If you look into the backend source code you will find that upon capture request from admin, the paymentStatus is not set to Authorized or CapturedPartial. This is what is throwing the error.




Please share if there are related steps that are necessary to consistently reproduce the issue.

Thanks

I don't think this is the issue.
The one you are referring to is not payment status. It is showing transaction type. Payment status is captured as seen in the screenshot.

Dear support,

Again we are seeing this error message, I have an idea what's going on. Please view the two pictures enclosed in this email. The error itself does not have an order number or ID attached, but based on the time and date, I was able to pull up within minutes, a payment status report, almost to the second.

Within that two-minute timeframe, there were four orders that were captured for payments, this was done manually, the only thing that sticks out is order #12102221.

In the past, it was normal to have an authorized time frame of up to 30 days, that has been altered down to 7, and now it varies depending on credit cards and issuing banks. The timeframe between the order date and the order being completed, is exactly 7 days for this order.

The other three orders are either within the same date or a differences of about 24 hours. I think that what might be happening is as follows: In this particular order, the authorized had expired, so the system did what we call in the industry, a charge, an instant combination of authorize and captured at the same time. We believe the error message generates when there is no longer a valid authorization.

That being said, our old system, actually displayed this information. If this is indeed what is going on, I would recommend for a future version that this information also be recorded in the backend. Let the merchant know that an authorization has been expired, and a charge was done instead.

On another note: When we capture payments manually, there is absolutely no feedback, for about five seconds it looks like the screen has frozen. Surely something can be done to provide some type of feedback that a process is taking place.

I look forward to your feedback.


======== error message =======

An error has occured at https://www.myradiomall....in/Orders/CapturePayment View less
Exception: Capture can only be called when payment status is 'Authorized' or 'CapturedPartial' Stack Trace: at CommerceBuilder.Payments.PaymentEngine.DoCapture(CaptureTransactionRequest request, Boolean async) in D:\Users\Ray\Documents\Visual Studio Projects\01-Repo\01a\Able-MRM-9.0.4\Projects\AbleSource\CommerceBuilder\Payments\PaymentEngine.cs:line 1001 at CommerceBuilder.Payments.PaymentEngine.DoCapture(CaptureTransactionRequest request) in D:\Users\Ray\Documents\Visual Studio Projects\01-Repo\01a\Able-MRM-9.0.4\Projects\AbleSource\CommerceBuilder\Payments\PaymentEngine.cs:line 412 at CommerceBuilder.Payments.Payment.Capture(Decimal amount, Boolean final, Boolean async, String remoteIP) in D:\Users\Ray\Documents\Visual Studio Projects\01-Repo\01a\Able-MRM-9.0.4\Projects\AbleSource\CommerceBuilder\Payments\Payment.cs:line 232 at CommerceBuilder.Payments.Payment.Capture(Decimal amount, Boolean final, Boolean async) in D:\Users\Ray\Documents\Visual Studio Projects\01-Repo\01a\Able-MRM-9.0.4\Projects\AbleSource\CommerceBuilder\Payments\Payment.cs:line 217 at AbleCommerce.Areas.Admin.Controllers.OrdersController.CapturePayment(CapturePaymentModel model) in D:\Users\Ray\Documents\Visual Studio Projects\01-Repo\01a\Able-MRM-9.0.4\Website\Areas\Admin\Controllers\OrdersController.cs:line 5122 at lambda_method(Closure , ControllerBase , Object[] ) at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters) at System.Web.Mvc.Async.AsyncControllerActionInvoker.b__39(IAsyncResult asyncResult, ActionInvocation innerInvokeState) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`2.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethod(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.b__3d() at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass46.b__3f() at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass46.b__3f() at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethodWithFilters(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.<>c__DisplayClass2b.b__1c() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.b__1e(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeAction(IAsyncResult asyncResult) at System.Web.Mvc.Controller.b__1d(IAsyncResult asyncResult, ExecuteCoreState innerState) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.Controller.EndExecute(IAsyncResult asyncResult) at System.Web.Mvc.MvcHandler.b__5(IAsyncResult asyncResult, ProcessRequestState innerState) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult asyncResult) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step) at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)


DAILY COMPLETE ORDERS by Payment Status_001.png (70kb) downloaded 2 time(s). DAILY COMPLETE ORDERS by Payment Status_002.png (54kb) downloaded 2 time(s).

Edited by user Wednesday, November 24, 2021 10:09:19 PM(UTC)  | Reason: Not specified

First, let me start by saying the payment always gets captured.

When an order comes in, we authorized only. We will manually capture only when we are about to ship the order. Usually, a majority of the orders get process within a 48 timeframe, but in the event of a back-order, partial back order, or even a quote, the difference between an authorization and a capture could definitely be over 30 days.

The day of the shipment, we set the order status to "SHIP-FULL", this will let us know that this order will be shipping out today. We round up these orders by statuses, and before we export to ship station, we manually click the capture button. We go through all the orders and capture the funds first before we ship, in the event of a problem.

Below are the notes for this order.

11/24/2021 2:17:28 PM System The order status has been changed from Ship-Full to COMPLETED.
11/24/2021 2:17:08 PM rene@arsradio.com The order has been paid, no balance remains.
11/24/2021 2:17:08 PM rene@arsradio.com A payment capture for $746.90 has been received. No further captures possible.
11/24/2021 2:17:06 PM rene@arsradio.com A payment capture for $746.90 is being requested.
11/24/2021 1:45:47 PM rene@arsradio.com The order status has been changed from New Order to Ship-Full.
11/24/2021 1:43:54 PM rene@arsradio.com Add 1 more channel
11/24/2021 1:42:36 PM rene@arsradio.com The order status has been changed from Quote Pending to New Order.
11/24/2021 1:41:39 PM rene@arsradio.com A payment authorization for $746.90 has been received.
11/24/2021 1:41:36 PM rene@arsradio.com A payment authorization for $746.90 is being requested.
11/17/2021 3:34:34 PM rene@arsradio.com The order status has been changed from New Order to Quote Pending.

I hope this helps

I do not believe my people are clicking the button twice, I also have captured multiple times and I don't believe I'm clicking the button twice. That being said, you probably have noticed, that there is no notification or any indication that the money is being captured. It looks like the screen froze for about five seconds. I do believe some type of indication would be helpful.

Also, I would recommend in the future when specific orders generate specific errors, that the order ID be log into the error logs. Would that make things helpful?

Have a great holiday