logo
Welcome to our new AbleCommerce forums. As a guest, you may view the information here. To post to this forum, you must have a registered account with us, either as a new user evaluating AbleCommerce or an existing user of the application. For all questions related to the older version of Gold and earlier, please go to AbleCommerce Gold forum. Please use your AbleCommerce username and password to Login. New Registrations are disabled.

Notification

Icon
Error
Getting logged out - Random logging out while using software
Options
Go to last post Go to first unread
Previous Topic Next Topic
Lyonsperf  
#1 Posted : Thursday, October 7, 2021 11:30:29 AM(UTC)
Lyonsperf

Rank: Member

Groups: Registered, HelpDesk
Joined: 9/29/2021(UTC)
Posts: 17
Its kind of frustrating, I'll be working on a section of the site and then go to save my work and it bumps me to the login screen.
After re logging in, the work I did was lost.
This happens either in the admin panel or if logged in on the storefront side.
Back to top

Wanna join the discussion?! Login to your AbleCommerce Forums forum account. New Registrations are disabled.
Back to top  
shaharyar  
#2 Posted : Thursday, October 7, 2021 11:50:55 AM(UTC)
shaharyar

Rank: Advanced Member

Groups: Admin, Developers, Registered, HelpDesk, Authorized User
Joined: 10/5/2018(UTC)
Posts: 704

Thanks: 5 times
Was thanked: 113 time(s) in 112 post(s)
I am sorry that you are facing this problem.
Were you able to reproduce the issue reliably.
Also please share if there are any related errors in logs.
Back to top
ray22901031  
#3 Posted : Thursday, October 7, 2021 1:59:38 PM(UTC)
ray22901031

Rank: Advanced Member

Groups: Authorized User, Developers
Joined: 2/17/2019(UTC)
Posts: 909

Thanks: 3 times
Was thanked: 15 time(s) in 15 post(s)
I wonder if this is a timeout issue, I forgot where one goes to increase the timeout limit.

Where exactly is that located?

Thanks
Back to top
shaharyar  
#4 Posted : Monday, October 11, 2021 2:53:00 AM(UTC)
shaharyar

Rank: Advanced Member

Groups: Admin, Developers, Registered, HelpDesk, Authorized User
Joined: 10/5/2018(UTC)
Posts: 704

Thanks: 5 times
Was thanked: 113 time(s) in 112 post(s)
It's in the web.config file.
Back to top
Lyonsperf  
#5 Posted : Monday, October 18, 2021 6:36:44 AM(UTC)
Lyonsperf

Rank: Member

Groups: Registered, HelpDesk
Joined: 9/29/2021(UTC)
Posts: 17
I'm still dealing with this constantly and its getting frustrating.
It logs me out at random times and then wants me to re-enter the username and password, plus do the recaptcha every time!
Not only that, it doesn't save my work or the page I was working on, so I have to start from scratch.
Back to top
shaharyar  
#6 Posted : Monday, October 18, 2021 6:47:57 AM(UTC)
shaharyar

Rank: Advanced Member

Groups: Admin, Developers, Registered, HelpDesk, Authorized User
Joined: 10/5/2018(UTC)
Posts: 704

Thanks: 5 times
Was thanked: 113 time(s) in 112 post(s)
Timeout duration is 15 mins defined in web.config file. That means that a user is redirected to the login screen after inactivity for 15mins.
Can you please confirm that the issue is not because of inactivity?

If not then please share the area of the site and the type of work you are trying to do where the issue is occurring.
Back to top
Lyonsperf  
#7 Posted : Monday, October 18, 2021 7:07:00 AM(UTC)
Lyonsperf

Rank: Member

Groups: Registered, HelpDesk
Joined: 9/29/2021(UTC)
Posts: 17
I am working on adding category and product images right now to our site. It is not live.
If I pause for a minute, it logs me out.
If I make a template change, it logs me out.
This happens using google chrome.
Being that I am still on a .giantcommerce.com url, I cannot setup ftp or access any of the config files for the site.
Back to top
shaharyar  
#8 Posted : Monday, October 18, 2021 7:10:46 AM(UTC)
shaharyar

Rank: Advanced Member

Groups: Admin, Developers, Registered, HelpDesk, Authorized User
Joined: 10/5/2018(UTC)
Posts: 704

Thanks: 5 times
Was thanked: 113 time(s) in 112 post(s)
This happens using google chrome.

Does that mean that the issue is not happening on other browsers?
Back to top
Lyonsperf  
#9 Posted : Monday, October 18, 2021 7:32:32 AM(UTC)
Lyonsperf

Rank: Member

Groups: Registered, HelpDesk
Joined: 9/29/2021(UTC)
Posts: 17
No it happens on chrome and explorer.
Back to top
ray22901031  
#10 Posted : Monday, October 18, 2021 8:18:14 AM(UTC)
ray22901031

Rank: Advanced Member

Groups: Authorized User, Developers
Joined: 2/17/2019(UTC)
Posts: 909

Thanks: 3 times
Was thanked: 15 time(s) in 15 post(s)
This would definitely aggravate me as well. First, you can deactivate the reCAPTCHA for now. This seems like a server setting error, I suggest you play with your web config file, and reset the IIS site.

Never heard of this issue before, and I can assure you it's not commonplace, otherwise everyone would be screaming. It has to be something unique to your hardware and software.

I have never had this issue unless I stepped away from the system for about 15 minutes.

Hope this helps,
-Ray
Back to top
Katie S  
#11 Posted : Monday, October 18, 2021 10:47:41 AM(UTC)
Katie S

Rank: Advanced Member

Groups: System, Administrators, Developers, Registered, HelpDesk
Joined: 10/29/2018(UTC)
Posts: 472

Thanks: 4 times
Was thanked: 34 time(s) in 33 post(s)
Also, make sure that your login credentials are not being shared with another person.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
Back to top
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Privacy Policy | Powered by YAF.NET 2.2.4.14 | YAF.NET © 2003-2024, Yet Another Forum.NET
This page was generated in 0.313 seconds.