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Tax Alternatives -- looking to replace Avalara - Unhappy with some of Avalara's practices and would like recommendations for alternatives
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SteveFeher  
#1 Posted : Tuesday, July 27, 2021 10:30:41 AM(UTC)
SteveFeher

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We've used AvaTax (Avalara) for some time now on a client's store. The service has generally been reliable and helpful. No complaints about their service.

But billing?? Yikes.
Client received an invoice for thousands of dollars in "overage" charges; There was a claim that our small shop had 26,355 API calls in a single day! Considering that this site probably averages about 10k/month in sales, that's clearly an error. No such revenue was received to justify these API call claims, that's for sure.

Wondering if anyone else has tried other solutions for automatic tax calculations (TaxJar, Vertex, etc.).

Thoughts?
Comments?
Preferences?

Thanks!
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judy at Web2Market  
#2 Posted : Wednesday, July 28, 2021 7:07:28 AM(UTC)
judy at Web2Market

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We have an implementation of TaxJar for Gold and AC9, but I don't know pricing. You can contact Brad about it- I think you probably have his contact info?
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Joe Payne2  
#3 Posted : Wednesday, July 28, 2021 7:46:19 AM(UTC)
Joe Payne2

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Originally Posted by: SteveFeher Go to Quoted Post

Client received an invoice for thousands of dollars in "overage" charges; There was a claim that our small shop had 26,355 API calls in a single day!


Is the store tax settings page set to include tax with product price?
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