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Two or more options - When we go quickly and choose options, the options already chosen disappear
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Macoy  
#1 Posted : Wednesday, July 17, 2019 2:46:33 PM(UTC)
Macoy

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Our customers are telling us when they choose options on products with three or more options, the choices the have clicked on disappear. We have been able to replicate this and discovered you have to let the choice turn grey and then move onto to the next one. Is there a fix for this?
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MikeR  
#2 Posted : Wednesday, July 17, 2019 9:18:36 PM(UTC)
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Hello,

Please provide a bit more details about your options setup or a link to the product so we can see what's happening.
Thank you for your support!
Mike Randolph
AbleCommerce.com
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Macoy  
#3 Posted : Monday, July 22, 2019 10:06:22 AM(UTC)
Macoy

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Mike
Here is one of over 100 lodge shirts we have with multiple options. In order to replicate, you must go quickly. If the customer doesn't wait for the option to turn grey, it blanks at previously chosen options.
https://www.macoy.com/He...nic-Golf-Shirt-7510.aspx
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MikeR  
#4 Posted : Monday, July 22, 2019 10:14:22 AM(UTC)
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Hello,

Are variants enabled on this product?
Thank you for your support!
Mike Randolph
AbleCommerce.com
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Macoy  
#5 Posted : Monday, July 22, 2019 2:46:47 PM(UTC)
Macoy

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Mike
I am confused by your question. We have four options. For example, size. Size has Med, Large, XL, 2xl, etc. Option two is color Red, blue, etc.
Each product does a template for a name on the shirt.

Does that answer your question?
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MikeR  
#6 Posted : Monday, July 22, 2019 3:43:56 PM(UTC)
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Are you on Final or RC3? I'm trying to replicate this on a test install.
Thank you for your support!
Mike Randolph
AbleCommerce.com
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Macoy  
#7 Posted : Tuesday, July 23, 2019 1:10:28 PM(UTC)
Macoy

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AbleCommerce® CMS
Version: 9.0.0.4510
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MikeR  
#8 Posted : Tuesday, July 23, 2019 2:09:59 PM(UTC)
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Hi,

Please go to help > About and post the results. I don't recognize that build number (9.0.0.4510)?

We've found the issue and I can see it on your website, we're outputting too many records of the Google Structured data. We limited it to 1200 in our testing but still, that's too many.

This will require a recompile in Visual Studio after you make the change, but the only file that will need to be updated is the /bin/AbleCommerce.dll file to the live website.

In /Controllers/ProductController.cs find the following line, I believe it was originally set to 1200 change it to 100 or less.

int maxVariantsAllowed = 100;

Otherwise, this Google JSON data is being inserted into the page up to 1200 times. One for every possible iteration of your options, which is in the thousands with that many option choices. Since it's exponential if you have 6 options each with 6 choices, that's 6^6 or 46656 possible option choices.

<script type="application/ld+json">

[{
"@context": "http://schema.org/",
"@type": "Product",
"name": "Herndon Lodge 264 Masonic Golf Shirt",
"image": [
"/Assets/ProductImages/Lodge_Shirt.jpg"
],
"description": "&lt;p&gt; 7 oz. 100% preshrunk ring spun cotton. Tubular construction. Contoured welt collar &amp;amp; cuffs. Double-needle bottom hem. Clean finished placket with reinforced bottom box. Three woodtone buttons. Quarter-turned to eliminate center crease.&lt;/p&gt;",
"mpn": "1420",
"sku":"1420",
"gtin13" : "852659411276",
"brand": {
"@type": "Thing",
"name": "Macoy"
},
"color" : "na",
"aggregateRating": {
"@type": "AggregateRating",
"bestRating": "10",
"worstRating": "1",
"ratingValue": "0",
"reviewCount": "0"
},
"offers": {
"@type": "Offer",
"priceCurrency": "USD",
"price": "25.0000",
"availability": "http://schema.org/InStock"
}
}
,{
"@context": "http://schema.org/",
"@type": "Product",
"name": "Medium, Navy, Yellow-gold, Masonic, Herndon Lodge 264, Herndon, VA",
"image": [
"/Assets/ProductImages/Lodge_Shirt.jpg"
],
"description": "&lt;p&gt; 7 oz. 100% preshrunk ring spun cotton. Tubular construction. Contoured welt collar &amp;amp; cuffs. Double-needle bottom hem. Clean finished placket with reinforced bottom box. Three woodtone buttons. Quarter-turned to eliminate center crease.&lt;/p&gt;",
"mpn": "1420",
"sku":"1420MNBLYLG",
"" : "852659411276",
"brand": {
"@type": "Thing",
"name": "Macoy"
},
"color" : "na",
"aggregateRating": {
"@type": "AggregateRating",
"bestRating": "10",
"worstRating": "1",
"ratingValue": "0",
"reviewCount": "0"
},
"offers": {
"@type": "Offer",
"priceCurrency": "USD",
"price": "25.0000",
"availability": "http://schema.org/InStock"
}
}
Thank you for your support!
Mike Randolph
AbleCommerce.com
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MikeR  
#9 Posted : Wednesday, July 24, 2019 9:24:01 AM(UTC)
MikeR

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Hello,

The developers told me I was missing a line of code in this post the following needs to change as well.

The solution is to change the code ProductController.cs Around line #3509

variants = variantManager.LoadAvailableVariantGrid().Take(maxVariantsAllowed).ToList();

to

variants = variantManager.LoadAvailableVariantGrid(maxVariantsAllowed, 0).ToList();
Thank you for your support!
Mike Randolph
AbleCommerce.com
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