My client is reporting that all PayPal orders are being marked as "Payment Completed" even if the customer didn't finish the payment in PayPal. How can this be prevented?

Not PayPal Express, simple method.

Hi Katie,
Thanks for helping with this.

I have debugging turned on for PayPal and no errors are showing. I believe that the IPN is also working correctly because when a customer does pay it updates the site correctly.

The problem is when the customer doesn't pay. I don't think the IPN is a factor in this case because this is when the user is redirected to PayPal but doesn't go through any of the payment process.

Here is how I recreate the issue:
1. Add items to Basket and go through AC checkout pages.
2. On the Payment page select and click PayPal.
3. When PayPal page comes up just navigate away.

This is what the order will look like:


My client says this is causing problems with their processing because of showing the "Completed" status when there is no payment.

This is the PayPal configuration:


This is the Order Statuses set up:


So they are wanting to know how to not have the Status of "Completed" show for PayPal orders that have not been Paid.

It's 9.0.2

thanks

Still having problems with this. I changed the Oder Status settings to match what you sent.


This happened 2 times again yesterday.


Any other ideas?

This is still happening periodically. From user feedback it seems like instead of the user voluntarily exiting the PayPal site, they encounter some kind of error - probably on PayPal's end.

The other thing that I didn't mention was that this was an upgrade from Gold R12 and they use Braintree gateway but PayPal & PayPal Express are using the PayPal gateway. The documentation on how to use PayPal Express with Braintree is lacking.

I did make a change as described by in a previous post: https://www.ablecommerce.com/for...osts/t322-PayPal-Express
"... the _PaymentWidget.cshtml file throws an error because the paymentAmount parameter is missing on line 102.

I didn't see a way to get the amount from the Basket so I changed the line to:
@Html.Action("_PayPalExpressPaymentForm", "PayPalExpress", new { orderId = Model.OrderId, basketId = Model.BasketId, paymentAmount = 0, paymentMethodId = Model.PaymentMethodId })"

The reason is that our PayPal Express is intended to be used with the PayPal gateway, not with Braintree.

Applying the upgrade from 9.0.2 to 9.0.3 is a good idea. Many issues were fixed in this last update.

Thanks
Katie

I'm having the same issue. Before a person finishes with PayPal the order is created. How do I prevent an order from being created if they didn't finish the PayPal checkout process?

Also, where is the ProcessPayPal.ashx located? I've enabled Debug Mode, where is the log file?
I'm working with Version: 9.0.5.6938